Thrifty Car Rental - Hyannis Hyline Cruise Ferry

Fantastic experience renting a car at the Hy-Line Ferry! The customer service was truly excellent and friendly, efficient, and very helpful from start to finish. The car was clean, reliable, and exactly what we needed, which made our trip stress-free. The whole process was smooth and convenient, especially with the location right at the ferry. Highly recommend this rental service and would absolutely use them again!

had a very bad experience with Thrifty Car Rental. I booked my car through Priceline, and my reservation clearly stated pickup from Thrifty. However, the price shown on Priceline was different from what I was charged at the counter. The staff was extremely unhelpful. The representative didn’t properly check my reservation and simply charged me more, saying there was nothing he could do. There was no attempt to explain or resolve the issue.

I specifically reserved a Nissan Rogue, expecting a mid-size SUV with decent space and comfort. At pickup, Thrifty gave me a Chevy Trailblazer, which is clearly a smaller and lower-class vehicle and not equivalent to a Nissan Rogue in any way. This defeats the purpose of reserving a particular vehicle category. There was no transparency, no apology, and no adjustment in price. If Thrifty cannot honor reservations or provide a truly comparable vehicle, they should be upfront about it. Overall, a frustrating and misleading experience. I would not rely on Thrifty if vehicle type matters to you.

Booked a vehicle and specified a 5am drop off as we had an early flight. Learned when picking up the vehicle that the office was not open until 7am. So why take the booking I asked. I was told " it's you problem to get to the airport". So helpfull!! It cost me another $41 for a 1 mile Uber. Beware.

I don't think I've ever left a review before for a car rental company, since car rentals are usually tolerable-to-painful, but the customer service at this location was incredible! They made it easy to make a reservation, confirm holiday hours, and even complete an after-hours return. This is definitely my new go-to for renting a car mid-Cape.