Tow Masters Towing & Recovery

My son had a single car spin out with no damage and citations issued. My son had DPS call a tow truck for him and upon arrival My son asked if the could tow the vehicle to our residence. The driver told him yes and loaded the car. Upon completion of loading the vehicle the driver then informed him that he had to take the vehicle to impound due to company policy. We called the following day to get clarification of why it was impounded and told it was company policy. I asked for the name of the owner so that I could call at a later time after I got some some clarification about the law and impounding a vehicle that had been released to the owner. They quoted me a price of 588.12 and we made an appointment to meet at 4:30 to get it released. The company agent showed up 20 min late and then in

Well, I would leave no stars but they don't give that option. We had to have a tow and Transit Pros sent Tow Masters to tow us back to town. After many issues over 4hours, and multiple tow trucks they were finally able to load the unit and transport it to their lot as it was now too late to take to the repair shop. There was damage to our rear mud flap and we sent pictures and videos to both companies and today Tow Masters called and said they determined that the damage was done prior to the tow even after the pics and videos. We are still trying to get a resolution but doubt that will happen without some type of attorney assistance.

🚫 Trust your gut ⚠️ I wish I had. Do NOT ‼️⚠️use this company. 🚫 This was the worst towing experience I’ve ever had, and I would give negative stars if I could. From the start, it took them over an hour just to get my truck set up to be towed while I stood there on the side of the road in the heat with my 7-month-old baby. I was even on the phone with Progressive asking if they could send a different company because these guys already looked incompetent. That should have been my red flag not to let them touch my truck. Instead, I ignored my gut and it cost me nearly $1,000. This company towed my Ford F350 Super Duty and caused serious damage: they stripped bolts, broke the yoke, broke the U-joints all on the driveshaft and left my truck leaking differential fluid. The repair cost me $755

Horrible trying to keep my car I had all my information and they still told me i couldn’t get my car they are stuck up and they guy driving the spider man tow truck with the license plate T92 33L needs to be fired because he knows he could of let us get the car out it’s actuall disgusting I hope yall never get towed by these people everyone else I have gotten towed by let me get my car out with the same information I brought these people !!! Now I gotta pay extra just bc of some papers that’s crazy

Will made my son the happiest he’s ever been in his 2 years of life…😂🥰 Will was on time, professional & great with my son! He knew my son was excited about seeing the tow truck come get mommy’s car, so Will called my son over & asked him if he wanted to do it! My son talked about the rest of the day & rewatched the video I took of him controlling the levers alllllll day long with a huge smile on his face. Honestly, the experience alone was worth the price of the tow! Give this man a raise!! Two thumbs up!!