Toyota of Wallingford Service Department

Dropped my truck off for a diagnosis on Friday. Appointment time 11. Received a call around 4 asking to leave the car overnight and they’d have it ready Saturday morning Called at noon Saturday and they had no idea what I was talking about. They never looked at it. Toyota in general has been very difficult to deal with. I will NEVER buy another Toyota. EVER

I just wanted to say thanks. When I previously came in for routine service, it was recommended I replace the water pump which I finally did yesterday. I did not notice how rough it had been starting and idling until you did the work. Purring like a kitten now. Thanks for the recommendation and looking out for my car! And everyone was so nice. PS I got the last drop box envelope yesterday.

Only said they could not replicate the noise I told them about, and tried to just give it back to me immediately without checking anything, then needed another day to check anything, and when they did, would not actually take off the tires to check for issues with screeching even though I asked, and then it was extremely difficult to get in contact with them over many attempts over multiple days/weeks to even ask what they had done to my car during the check up and get a record of it.

—Continued from Bobby K Then I was offered free detailing and that they would swap out my car with another one when their technician gets back on Wednesday. After wasting 2 hours going back and forth in the parking lot with my salesman and sales manager, I agreed to the terms. I then left, as soon as I got on the highway my car started shaking after reaching 55 mph, I turned around and went back to the dealership, I cursed all of them, they then took me to the service manager, Karen. Eli explained the situation to her, he also mentioned what Mark said about the JBL sound system not being built for these cars, and she said that is total bullshit and he shouldn’t have said that, after explaining my frustration to her about the car and with the whole staff, for wasting my 7 days for the car I

Horrible experience. I went in to get my lights fixed, told the guy when I dropped it off that it was an ongoing issue that DID NOT get fixed by changing a fuse. I was renting a car across the street and no one could even drive over there so I literally had to run across 5 lanes of traffic. Red flag #1, I guess. No one called to let me know it was ready, so I had the rental for two days longer than needed. Thanks for that. But whatever, I was just thrilled to get my car fixed so I didn't have to worry any longer. I get the car and turns out all they did was change the fuse. Despite writing on the intake form that customer states "changing fuse does not fix it." Called just recently to ask them to fix it, and have only been treated like something stuck to the bottom of their shoe. First I