University Ford Durham Service

They’ve done great work on my Transit. Communicative, timely managers and quality mechanics who have figured out some issues and processed them under warranty smoothly.

TLDR; lied to by Service Department about warranty, potentially scammed into inspection when they knew the warranty wouldn't cover, and they tried to sell me on incredibly overpriced repairs. I've never had good experiences with Ford Service Departments, although their Collision Centers have been great. As a result, I never take my 2018 Ford Escape into Ford, instead relying on a very solid local mechanic. Took in my Escape for recurring cylinder 3 misfires over two previous months. My car mechanic replaced the spark plug twice and the coil once before realizing that there was coolant leaking into the cylinder. He looked up the issue, found that the engines on this and a few other models were essentially defective and covered under an extended warranty by Ford, so he called the Universit

I just bought a 2019 Ford Escape from another dealership and went in without an appointment to have the shock absorbers checked/replaced and had some further questions. Desmin was great and answered all my questions. They ran a multi-point inspection for free and gave me some further advise about my car. Thanks for your help!

Waiting two and a half hours and counting for a routine oil change. No problems with service advisor. No tire rotation or other repairs needed. Avoid this service department especially if you're a "waiter". Other service departments change oil quicker and aren't overbooked with appointments.

We had previously been happy with our service here and had purchased the mentioned vehicle from this dealership. It had a warranty covered factory flaw repair done on the transmission recently, which required disassembling a significant part of the engine bay. During this they used a vacuum to remove the coolant, and caused an o-ring to fail within that system by putting this inverted pressure on the system. We took it back in once we realized the coolant leak was not just an overfill, expecting them to own up to this accidental damage and take care of it for no-charge. Rather, I was given some ridiculous reasoning that this gasket failure was purely coincidentally timed, and that there's no way the vacuum on the system could have affected the o-ring. Seriously?! They either don't kn