Valvoline Instant Oil Change

It was an outstanding service! My rental car broke down and I was having a hard time, but the staff went above and beyond to help me and took care of everything as if it were their own problem. Truly the best — thank you so much!

My second time here - needed an oil change, filter and wipers this time. The crew is knowledgeable, friendly and complete the work quickly. They also checked and put air in the tires. They didn’t have the air filter for this vehicle but offered to order it and swap it in later. Products they service with are high quality. I’m a happy customer!

I pulled in not wanting to spend money and these guys checked out everything and spent the extra time to show extra love…the workers are friendly and nice and polite!!!

The onsite staff at the Hood River Valvoline were friendly and accommodating; however, a serious and potentially dangerous mistake was made. After a radiator flush, my radiator cap was not put back on. Out of three employees, no one caught this critical error. About 8 miles after leaving, I made a stop and noticed steam coming from my engine. Thankfully, I stopped when I did, as I was about to begin a five-hour drive over the mountains, which could have resulted in severe engine damage. I contacted the location immediately, and to their credit, someone brought my cap and additional coolant. They acknowledged the mistake and were apologetic, which I appreciated. Unfortunately, my experience with corporate customer service was extremely disappointing. When I called to ask about guarantees

Honestly was so pleasantly surprised with how kind each person I talked to was. They are incredibly thorough and never pressure me to buy anything (but always take the time to explain if I don’t understand something). Also really appreciate their time estimation when you’re waiting or if they replace something extra. 10/10 for everything, 12/10 for attitude! Keep up the smiles and laughs :)