Valvoline Instant Oil Change

The team at your Issaquah, WA location are always friendly, professional and knowledgeable. They all seem happy, smile and say hello and make bringing my car in for an oil change a pleasant, easy task. They are great about checking in if there is more than one car ahead of me, to let me know about how long it will be and get things like my light and tire check done ahead of time. I truly appreciate the service Valvoline provides! Thank you for hiring great people and training them to create a positive environment for your customers! This is a rare thing these days. You are doing many things right! Many businesses could learn from you!

Honesty. The technician caught his mistake and informed about thus significantly reducing my overall bill. Precision. I was able to take my long road trip with confidence because I was extremely impressed with the TEAM calling out all checklist items out loud. Really awesome and they demonstrated pride in their work.

It was a pleasure stopping by this location today! Drake remembered me from my last oil change, which took place in August. He is always friendly, helpful, knowledgeable, and efficient. During the overall inspection, he uncovered a brake light failure. Dominique did a wonderful changing the oil, and thoroughly checking my car for optimal safety. While she worked on that, Drake noticed that the brake lights for my vehicle were not in-stock. He shared that information with Jeff, the manager at this location. Jeff kindly offered to go buy them at a store nearby. Within less than 10 minutes, he was back with both lights. Two later, the new lightbulbs were set in place, and I was off to celebrate New Year's Eve! Thank you guys for making this last minute stop such a pleasant and memorable exper

Good job! I was guided to the approximate shortest line and tended to immediately. Chris began the process as soon as I pulled my car into the bay, and he is always friendly, courteous, informative, helpful, and professional. Drake concluded the service and handled all swiftly, courteously, and professionally. I appreciate the service.

It's rare I write a review, but Jeff the manager did such a great job, I needed give him a thank you. I rolled in early morning just after opening and the lights were off but I stopped in anyway. The pit had flooded from the massive rains we had just had, and the store was getting cleaned up. Jeff came out and explained the situation, and after hearing what I wanted (trans flush) he said he could do from where I was parked. I had taken the day off of work so getting it done that day was important to me. Jeff got me out of there in less than an hour and explained the process throughly. Thank you for doing such a good job.