Van Horn Automotive Group

I had my 2021 Hyundai Elantra repaired at van horn ford body shop and my car had been in the shop 3 times for not doing the job correctly the first time and now the car has a leak into the trunk from the repair. This is unacceptable. I’m still not satisfied with any of the work they have done at my car. I would like for them to repair it back to new with zero imperfections! Also during repair they don’t offer a rental for there mistakes so I am out of a car. I contacted the body shop manager and it was an argument about my new issue so I contacted my insurance company. The car just went to van horn Hyundai to have them figure out the issue for my insurance company can pay for it to be repaired at another body shop. I would appreciate if van horn stepped up and take care of their customer

The customer Service that we received was not good at all. Do to errors that finance & Sales made in paperwork we needed to travel back and forth 3 times from FDL. No compensation at all. According to the paperwork we received from them the CARFAX shows that the Brakes were checked on 6/29/23 by Van Horn Technicians and supposedly in good shape. We purchased the vehicle on Aug 30 2023 and by March of 24 they were shot. Absolutely ridiculous. Then come to find out the vacuum pump dies. I was under the impression that I bought the top warranty package for reason like this only to find out the Sales rep did not purchase this on my behalf. I believed what he told me. $1000 later (out of my pocket) it is fixed. I would hope some one from Van Horn would reach out and at least compensa

Deserves 0 stars but had to pick one. Worked with Kieran on buying a vehicle. For two days we worked over the phone on trade in and finance to get everything ready so we could come in and purchase a specific vehicle quickly. I told them I would put money down on the vehicle and he said I didn’t have to, he will just pull it in back. On the day of our appointment, a half hour before leaving to drive an hour to pick up the car, I got a text saying the vehicle sold the night before. Don’t work with this company. They are untrustworthy!!

Purchased this vehicle about 2 months ago from the Plymouth location (which I stay 3hours away). Within a week the engine light was on, I had loud humming noise coming from the car, the smell of antifreeze and my driver's side handle lock was not working. Took the car to the Steven's point location to have it checked out. They stated it was wheel bearings and they replaced the 2 back ones, got a new door handle and expansion tank cap.. Finally got my car back and started driving home only to hear the same exact noise and the engine light came back on not even a week later and the car still smelled like antifreeze. Took the car back and dropped it off. Received a call stating the tech heard nothing and wasnt sure what I was hearing, but there was a pin hole in the expansion tank that caus

I bought a truck here . It had a title issue that the salesman told me was not a big deal and wouldn’t be a problem. I was young and no idea really what I was doing so I trusted him . I now cannot resell the vehicle cause of the title . I paid about 30,000 for the truck and now dealerships are offering me around 1500.00 for a Cummins diesel with 150,000 miles on it , what a joke