Victory Towing & Recovery

Victory Towing helped me out big time tonight after a flat tire. They were slammed and the wait was longer than expected, but they kept me updated and the driver, John, was awesome. I had a sleeping baby/sick husband/two dogs situation and he was careful and respectful about keeping things quiet when dropping my car off. Super professional and kind. Appreciate you!

Not only is victory tow service rescuing broke down motorists in the snow storm when other companies shut down service!! But they are affordable!! They sent out tow driver Mr. Louis, who, Exemplifies stellar customer service! Despite the snowstorm and cold temperatures, Mr. Louis treated me with respect and took his time in figuring the best way to get my car towed without causing further damage, all while not adding stress to an already stressful situation! It has been YEARS since I have encountered such outstanding customer service! Victory towing & Recovery, please thank Mr. Louis, for a job, well done!

These people are scammers plain and simple, I can see why the city of Durham does not contract with them. Towed my car after saying it was abandoned and illegally parked when the lot isn't even marked properly. They're advertised as 24/7 that's for emergency towing, so why was your driver out towing vehicles at 2am on a Saturday night? Oh but it gets better ontop of charging me $350 and initially stating cash/debt/cashapp they back tracked and said cash only which is against Durham Ordinance, I had to beg to use cashapp; they held my vehicle not in a secured lot but boxed in with a bus blocking it in a parking lot at a completely different address which they refused to disclose to me when I asked where I could pick the vehicle up until I agreed to pay them. The owner also informed me that

I had a commercial box truck that needed towing and was having a hard time finding someone capable of towing it. I called Victory, and he was HONEST. He said there were a few people ahead of me (totally ok) but he promised he would get to me, and he did. Yes there was a bit of a wait but I knew that upfront. He gave me the price on the phone, after telling him where the truck was and where it needed to go. I do feel it was very fair pricing for N.Durham to Apex haul. The guys that picked it up were lovely. Very professional and polite. Verified the details of where it was going, let me pay on the spot and carried on with my day. I would absolutely use them again. RedCo Plumbing appreciates your service :)

After calling about 7 other tow truck companies in the Raleigh area, Victory Towing and Recovery was the only company to pull through. Every other company was either unavailable or gave me the run-around telling me they would call me "right back" with a quote, only to never call back. The dispatcher I spoke to at Victory was very polite and efficient. She was able to give me a quote within minutes, and a time frame of when the driver would be able to get to my location. Matt was able to come to my location within about an hour of my initial contact with the company. My van's rear wheels would not move in reverse at all, but my van was unfortunately broke down in a one way driveway that made pulling it out backwards the only option. Matt was determined to accomplish the tow and was able to