VIP Wash & Lube

For the 30 plus dollars, I would have expected a better vacuum of the inside, there weren’t many cars behind me, and they definitely had more than enough people to do a good job. They half vacuumed the car and barely wiped the console or other parts of the car which was supposedly included in the wash. 2 stars because at least the outside was decent-ish. Had to go down to 1 star, I noticed some brand new scratches on my car after being here.

Two things about this place. I paid $116 for the full service exterior wax for a 2022 Honda HRV. They didn’t wax the top of the vehicle until I asked them to. They said they didn’t wax the top of the vehicle because they couldn’t reach it… They buffed off the paint on the edges of passenger door handle with the buffer. Very obvious as seen in photo. They denied, then took partial responsibility. I called reputable, local body shop for a quote and body shop said they could repaint for $200-250. Supervisor of the car wash told me they had a guy that can take care of it for $50... After going back and forth and getting nowhere, I requested a refund for the $116 I paid. I’m now out about another $100 to have the door handle repainted.

Terrible service . Very rude . Came in to do full service car wash. Why was my car still dirty. Windows never cleaned and interior was never whipped down. Car appeared like it never got vacuumed. When I went inside to the let customer service know. They just proceeded to give attitude and acted like nothing was wrong with my vehicle and some how my fault . Very unprofessional.

Very poor experience. I have a 2025 that I brought in for detail. The vehicle had no scratches of scuffs. When the attendant pulled the vehicle into the wash bay he scratched the rims. They refused to accept accountability for their action. When I asked to speak to the person in charge I was told “no you cannot speak to him.” Beware this place has very poor service.

PLEASE DONT GO HERE !! they damaged my car during a car wash today. I called and told them when I found the damage after. The manager struggled to understand me, and didn’t understand what I wanted even though they damaged my car! I wanted some money back or a gift card or anything- and they said I could come back within the hour and they would wash it again. They were whispering and laughing in the back of the phone call in Spanish and just didn’t care at all. Never go here for a car wash