Virginia Tire & Auto of Vienna

I’m not sure why this location has lower Google reviews, because my experience was very positive. I called several highly rated shops first, and honestly it was frustrating. The people answering the phone couldn’t clearly tell me: • whether they even do Tesla alignments • how much it would cost • what the warranty was Most answers were “I’m not sure” or “I’d have to ask someone else,” which didn’t inspire confidence. When I called Virginia Tire & Auto of Vienna, Troy picked up. He was knowledgeable, professional, and clear. He answered every question directly—Tesla Model Y alignment, equipment, pricing, warranty, and timing. He explained that not every shop can align Teslas because special equipment is required, which is exactly why I had been calling around. He quoted about two hours.

I’m writing this review because I was asked to provide feedback, and unfortunately, my recent experiences at the Vienna location have been consistently disappointing. I first called to get a vehicle inspection and was told inspections were first-come, first-served and that no appointments were taken. I checked when the location was least busy and drove about 15 minutes, only to be told upon arrival that the inspector was off that day. On a prior visit, I had a 1:00 service visit, but when I arrived, the estimated start time kept changing and I was eventually told it could be a three- to four-hour wait. When I asked why a service visit was scheduled if such a long wait was expected, I did not receive a clear explanation and was instead advised to go to the Springfield location. During my

This is only the 3rd review I've left in my life, but I'd be remiss if I didn't comment on the manner that they go "out of their way" to be honest, efficient, and couteous! I picked up a screw in a tire visiting from out of town. They quickly accomodated a same day appointment and I expected a new tire might be needed based on the screw location. When I showed up at their Vienna center, Kenny (Regional Mgr.) overheard my situation with the service Tech and asked to see the car. With a spray bottle he inspected for air leakage and then removed a short screw, again testing for leakage. He simply smiled and said "you're really lucky, the tire is fine and we're all done here! Talk about honesty, personal service and efficiency! A real "tip of the hat" to these guys and "Kenny"! Than

Took relatively new EV to get 2 new tires. Was returned to us with a damaged back bumper and they found damage on another tire but never told us about it - we found it circled in white marker. Could have addressed all issues while they had our car but now have to go back (to another provider) to get it back to driving condition.

We got a pre-purchase inspection on a car her last year. And I was very impressed. The manager took time out of his day to outline the reasons why we should not buy this car, which he definitely did not have to do. I felt taken care of and supported.