Walmart Auto Care Center

It's unbelievable that a supermarket chain that receives so many vehicles would provide such amateurish and terrible service. I went to have two rear tires replaced on my car, and they told me it was impossible because they couldn't remove one of the tires. So, I went to another place, and they did an excellent job. They were able to remove the bolt, but they informed me that the problem wasn't with removing it, but rather that they had tried to remove it, put it back in, and that's when the bolt and the screw that tightens the wheel were damaged. I had to replace them myself, and they never responded to my complaints. It was terrible service, to say the least. If you can, don't go there.

Went to get tires, made an appointment paid for everything online, "easy". Was told it's going to take 45min to an hour, 3 technicians were o stand-by. Went to do some shopping and returned after a hour, my car was outside and I thought it's done but they haven't even started. I got yelled at in spanish by some lady that was acting important and was told i have to wait. They finally started working on my tires and about 35 minutes in the same lady canceled my appointment and accused me of canceling. Had to pay again for the service. When the tires got installed for whatever reason 2 of the technicians opened the trunk and did an inspection?? Another one took my car for a test drive in the parking lot and when I asked why I was told that that's what they do to make sure there are no prob

i don’t usually do this, but I honestly can’t even believe the service I received/ did not receive tonight. I walked in at noon to schedule 4 tire mount, with my 1 year old, made an appointment for 4pm, come at 4, WAS THERE 3 HOURS, I did not get told until 6:45 that they couldn’t get the lock off my tire and couldn’t even perform the service due to them not having a tool to remove them since my tire key wasn’t working. I have a screaming starving toddler, 2 nails in my tire and no service provided. There were so many ways this could have gone smoother and a manager should be aware of the lack of transparency in that department because EVERYONE in there tonight was complaining about the customer service.

Had an appointment for 8am. Got there @ 7:40am to not be serviced until 10am. This is very unprofessional. What’s the point of having an appointment if you aren’t going to get attended on time. Didn’t expect to be there all morning never again will I come to this Walmart Auto. Their very slow & they walk around like they don’t wanna work. Worst experience!!! Car is parked in the same place I’ve parked it this morning.

I went in to get a headlight bulb replaced. I gave the person at the register in the auto center all of my information. They said it would be about a one and a half hours wait to put the new bulb in. Two hours later I hadn’t received any updates so returned to the auto center desk and asked for an update. They said they hadn’t looked at the car yet. Then they informed me that they don’t replace the headlight bulbs on my make and model of car. So, I decided I would replace the bulb myself and got the replacement bulb off the shelf and walked up to the counter to purchase it. Fifteen minutes later and I still couldn’t get anyone to ring up my purchase. I took the bulb to the registers at the front of the store and rang it up in the self checkout in about fifteen seconds. I’m giving them two