Walmart Auto Care Center
Palatine, IL · Oil change service
- Address
- Walmart Auto Care Center, 1555 N Rand Rd, Palatine, IL 60074
- Phone
- (847) 202-9437
- Website
- www.walmart.com/store/5276-palatine-il/auto-care-center/?veh=seo_loc
Walmart Auto Care Center is an auto shop located in Palatine, IL. It is one of 131 auto shops listed in Palatine. Its 2.0-star rating is slightly below the Palatine city average of 4.3 stars. There are 10 photos associated with this location.
About Walmart Auto Care Center
At your local Walmart Auto Care Center in Palatine, IL we are staffed by certified auto care technicians who can perform the maintenance services your car needs. You'll keep your car rolling its best at a great value. Our services include oil changes... More
Customer Reviews
Went in for a routine oil change. After the service, the plastic underbody splash shield was hanging loose — they forgot to reinstall five clips that hold it in place. I had to drive like that for almost two weeks, which was unsafe. When I returned, they refused to fix it properly and just put one cheap zip tie, denied responsibility, and blamed “city snow plow damage,” even though the issue started immediately after their service. The manager avoided the situation and left before resolving anything. Lost time, money, and two full workdays dealing with this. Cheap service, but the negligence and excuses are not worth it. Do not recommend Walmart Auto Care.
Despite several bad reviews, I received very good service. I took my vehicle to have all four tires replaced (Lexani brand). The service was done with great care and attention by technicians Norlan and Richard. Considering the cost/benefit ratio, I believe I made an excellent choice. The car is completely different with new tires. It's a shame they don't do wheel alignment.
I came to get a tire fixed, waited 4 hours in line, and they still haven't called me until I went there myself. After I went there, they said they could only replace the tire, but they couldn't fix it. They said I've driven it a lot, but I didn't drive it because I had a flat tire right here in the parking lot. I just wasted my time and had to take a taxi home. Bad service. I don't recommend anyone to have their car serviced here.
They declared live the vehicle and for max 1 hour the oil change will be completed. After 30 minutes I noticed other cars servicing before my car when was no car when I was inn. I asked the desk employee who was the manager and he declared I did not had an appointment and I had to wait for no time, how you can wait without a specific time frame? I taken back the car without serviced, how to wait in lane without timeframe? Before coming was trying to book appointment for oil change and the app was not working. I showed up at the counter and the representative booked for me. After that was another representative showed up and told me that I had to wait without a timeframe because I did not left appointment. I asked for the car keys from them and left. Thank you Walmart
There’s zero point of creating an appointment. All it means is you just drop off your vehicle and it’ll get worked on whenever. Prepare to waste your time creating the appointment and wasting your time waiting. Hey genuinely do not care and I can’t be more surprised from this trash establishment. DO NOT COME HERE
Accessibility & Amenities
Services
Top Auto Shops in Palatine
| Name | Rating | Reviews |
|---|---|---|
| Go Gonzalez Towing | ★★★★★ 5.0 | 20 reviews |
| Harry's On Rand | ★★★★★ 5.0 | 20 reviews |
| Stephens Automotive, Inc | ★★★★★ 5.0 | 20 reviews |
| Infinity Auto Haus | ★★★★★ 5.0 | 20 reviews |
| Cordero Auto Detailing | ★★★★★ 4.9 | 20 reviews |
| Auto Collision Rebuilders | ★★★★★ 4.9 | 20 reviews |
| A & L Auto Body | ★★★★★ 4.9 | 20 reviews |
| Palatine Shell Service, Inc. | ★★★★★ 4.9 | 20 reviews |
| Proshine Complete Autocare | ★★★★★ 4.9 | 20 reviews |
| Arlington Acura in Palatine Parts Department | ★★★★★ 4.9 | 20 reviews |
This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.