Walmart Auto Care Center

John, the tech, came to me cursing nonstop, to the point where another coworker had to tell him to watch his mouth. He added a $20 charge for a rotation I never requested and then refused to remove it, saying he “wasn’t changing anything” while cursing!Absolutely unacceptable behavior. I asked for a manager and was told there is no manager on-site. Very concerning. My fiancée also had a terrible experience here. She came for an oil change with her lifetime tire rotation warranty. She requested Mobil 1, even reminded them the day before, and they still couldn’t tell us what oil they put in her car — they said “probably Castrol,” because the tech left for the day without entering anything in the system. She waited over 2 hours in the lobby and nobody even told her the job was done. They a

If I could give zero, I would. I’ve never experienced an Auto Center as unprofessional as this Walmart. The staff was incredibly rude, refused to help, and clearly had no idea what they were doing. I called about tires I already purchased online, gave them my order number multiple times, and they still claimed they “couldn’t find anything”—but also refused to actually look it up properly. Then the employee hung up on me. When I asked for a manager, it somehow got worse. She was dismissive, refused to even attempt to look up my order, and told me I “had to do it online,” even after I explained the online system wasn’t working. She said I had to “wait for the tires to arrive before they can release the appointment,” which is completely backwards because I can’t pick up tires without the ap

I had an exceptional experience in the Walmart auto department. They were so attentive and worked to fulfill my needs quickly and effectively. And everything was very cost effective. I. Would highly recommend

THEY WILLL DESTROY YOUR CAR IF YOU GO THERE FOR SERVICE. Terrible service. They destroyed my daughter's car when she brought it in for an oil change. I dealt with numerous people but got no where. Started with Coach Jen in Parkesburg ((yep, really her name), Doug McMillon (CEO), Kimberly Friend, Ian Anderson, Scott Abbott and a few others. All were aggressive and pretty rude about taking no responsibility for the engine being destroyed. They just insisted it was an older car even though the car broke down about a mile after leaving the store. No compassion, no responsibility, no caring. Not a place you want to go to do business!!

Great experience, even when there was a mixup with the online order of tires being received. The employee at the tire center was outstanding and figured out the issue, made arrangements to have them installed and was very professional. He had great communication skills as well. I believe his name was Shaik, thank you!