Walmart Auto Care Center

DO NOT TAKE YOUR CAR HERE! People were nice and took their time but this is the 2nd time it has gone wrong. Last time they didn’t seal the under part of my car correctly but whatever not a huge deal. This time they didn’t seal the oil and after a couple days, we find out the oil is empty because it spilt everywhere. If you like your car, don’t take it here. Nice people, but maybe not the best mechanics.

I couldn’t be happier with my experience at the Walmart Autocare center in Shakopee MN. I was having trouble scheduling service with the App (It’s not good and was giving me an error message) so I was told to just stop in. Tevin and Derek are two of the coolest dudes who work hard and just want to get the job done for their customers. They were able to squeeze me into the schedule despite the sub par app and tire inventory system. I feel much safer on the winter roads now thanks to them.

Auto Care Center was extremely slow with customer service. No communication on how long to replace the battery in my car. Waited for one hour and fifty minutes before they finally did it. Too many employees standing around not working on anything. Had to have someone paged to help me find the correct battery for my car. Wouldn’t recommend going to this location for any work done on your vehicle. Way too slow and not very friendly.

Called the auto department 1/21/25 at 2:42 PM. Called multiple times; the phone rang for over 5 minutes, then someone picked up and hung up on me without answering. Went in, and Manager Derrick apologized (though he didn't have to); very professional. He showed me under my car and explained their process. I'll give more stars when phones are answered during store hours consistently.

Do not go there it is the worst auto store with the worst manager. He Derrick. He lacks good customer service. He treats people like he is doing service for free. He will turn you back fix minor things that are very important for driving your car, like changing the headlight bulb and tell you to schedule appt. He does favoritism by putting ahead people he nowa ahead in the line. A simple oil change can take you 4 hours or more eventhough you have an appointment. I advise you not to waste your money and time on this place. Find another garage where people are respected and their needs are met