Waterway Carwash

I’ve been a regular customer here since 2022 and usually spend $62 plus tip for a full interior and exterior clean. These photos show the condition of my car immediately after today’s service. After paying and waiting, I got back into a car that was still visibly dirty—cup holders, door panels, and interior surfaces clearly not cleaned. At this price point, this level of service is unacceptable. What made this experience even more frustrating is the lack of customer focus and accountability. To top it off, my key fob—which I left in the car for the cleaner—was missing afterward. That alone is incredibly concerning. This is my absolute last visit. I’d rather clean my car myself than pay for a service that leaves it like this. If you’re considering this place, I strongly recommend looking

TL;DR: My car’s roof was scratched by an overhead brush at Waterway’s Broomfield location during an express wash. Management reviewed the video but denied responsibility. Be cautious with overhead brushes and inspect immediately after using the car wash. Detailed review: On Tuesday, January 27, 2026, I drove through the Express Clean lane in Broomfield. While inside, the top brush made a loud scraping noise against my car's roof. When I exited, I immediately noticed a fresh 20-cm-long scratch on the roof. I went back inside and spoke with Micah Broseghini, the general manager. He took photos and wrote an incident report. The next day, he called to inform me that the camera footage and equipment checks appeared normal, so Waterway would not accept responsibility. In practice, this becomes

damaged my mom's car. staff and management were nice about it, but when we filed a claim, we were called and told THEY were filing a claim against US because we "broke their machine." my brother took his car through the wash directly after my mom's, so clearly the machine was working perfectly fine.

Paid for “The Works” for $60-$65 and got worked over. Horrendous attention to detail - this was my second time after a previous fail and I thought I’d try again. Never again! Just so poor.

I usually do my car myself, but since I had recent back surgery I was not able to. I’ve gone to this place 3 times over the past 2 months, and I wish I would have read the reviews because I wouldn’t have gone. Each time I get the interior and exterior package, and very little is done on the inside. I have to inspect and ask that it be taken care of only to get attitude and eye rolling from the attendants who look miserable to be at their job. The inside windows are worse when I leave. I’ve had to come back each of the 3 times I’ve gone there to have them redone. They look ok when leaving, but when the sun hits them at a different angle, you see nothing but smears. I always have to come home and touch everything up, which I shouldn’t have for the price. And always hands out expecting a tip.