West Herr Chrysler Dodge Jeep Ram of Lockport Service and Parts

My experience was fine with Brett. He was friendly courteous and professional. I only had an oil change but they got it done quick didn't have to wait too long. They have a comfortable waiting room. And the technician does a short film of the bottom of your vehicle during his inspection let you know if there's any problems that need to be addressed. I like that.

Brett Doebler had my shuttle ready promptly and reviewed what services were recommended for the age and mileage of my Dodge Challenger. The services were done in a timely manner and at a very reasonable price. I would recommend West Herr Dodge in Lockport and I will be back there the next time my vehicle requires service.

I had a very poor experience having my vehicle repaired at West Herr. The repair involved the rear of my vehicle, and the work was done quickly—but clearly sloppily. When I went to pick up my car the first time, I immediately noticed several serious issues. The rear windshield visibly moved when pressure was applied. When I raised this concern, the representative told me that this movement was “normal,” which later proved to be completely untrue. I also pointed out that the rear wiper was hanging down improperly. His response was, “Oh, that’s just on upside down—we can fix that.” I then noticed that the rear seal had clearly been peeled off and stuffed back in. It was uneven, poorly seated, and looked completely unprofessional. The representative claimed he had “missed that,” despite the

The overall experience was great. Customer service was pretty good. They did my recalls. I still was having an issue with my rearview mirror camera, but my truck is in the shop now so I will be coming back on leaving another review but overall they taking care of me in a good way.

Brett was very friendly, courteous, and professional. He did a great job of addressing my concerns and communicating what he did. Price was not a concern as it was covered under warranty. But, there's no "N/A" option for price. Highly recommended!