Westfield Auto Mall

STAY AWAY FROM WESTFIELD AUTO MALL!!!!!!! First let me say, the dealership was recommended by a friend, so the owner of Westfield Auto Mall knew a college student would be using the car for highway driving. Sold the car telling us it just had new brakes and tires. Within the 1st couple of weeks the tire compression warning light went on we were told its not big deal everything is fine, he just put on the new tires. Month later after same thing happened again, I brought to my auto mechanic who told me I was lucky my son wasn't in a serious accident because the brake system was completely rusted and deteriorated and brake pads needed to be changed. Cost me ($1300.00). Westfield Mall agreed to pay half they never did. 6 months later the muffler fell off went to mechanic bottom pipes

This business claims to be founded on trust integrity and respect, wish I had read the reviews I am seeing now prior to doing business here. I have had the same problems I have seen in several reviews over several sites, my mechanic suggested several issues with the vehicle I was intending to purchase. I was assured that all o these issues would be resolved if I purchased the vehicle. One of these issue was it needed a brake job. I was assured this was done. However, the brakes continued to squeak for a couple weeks so I brought the vehicle back, they kept it for a couple days and said the brakes were checked, they were fine, and they were squeaking because of new pads. Well, I brought it for its first oil change, and asked my mechanic to check out the brakes, since they were still making

Take your hard earned money elsewhere!! Purchased a vehicle from them and was told that the title was sent to the auction house due to the vehicle not selling, and that it would be mailed to me. Not only was it not mailed to me, but here I am 3 weeks later with a Toyota paperweight that’s got a shot wheel bearing, and a leaking trunk. They’ve given me the ringer for weeks and the “oh let me check if it’s in” too many times to count. When I first contacted them on Marketplace, I asked if they had a CLEAN TITLE IN HAND. Not only am I now finding out it’s a SALVAGE car, I still don’t have that “in hand” title. You can’t even sell a vehicle in Mass as a dealer without a title. Shame on me for being so naïve to accept what they said at face value. They’ll dodge your calls, they’ll ignore you, a

Suddenly found myself with a flat tire and pulled in to the first place I could find. It was my lucky day, the owner was there and able to assist me in changing my tire. A potentially bad day turned in to a good one because of his kindness.

Strongly recommand not to go here for your business. I had a exact same problem as the previous reviewer. I bought Saturn, which made aweful noise when I drove over 50 mph. went back to the dealer three times, told that either it got fixed or it was a normal noise. It was very very stressfuly 30days going back and forth that place again and again. Bottom line : the problem never got fixed. Just do not go here.