Westford Collision

I had a great experience with Westford Collision after my truck was damaged in an accident. They were extremely professional throughout the process — providing a detailed estimate, clearly explaining what needed to be done, and working directly with my insurance company to make sure everything was handled properly. The communication was excellent and I always felt confident my vehicle was in good hands. Highly recommend them for anyone needing collision repair!

On July 30th, my Honda accord was hit and made undrivable. A mistake that I never will make again was to take the car to Westford Collision instead of the usual shop. Friday, October 10th is when I got my car back. You read that right, 2.5 months to fix a car that by insurance (Plymouth rock) standards, should have taken 4 weeks tops. From then till now was nothing short of a nightmare in dealing with them. When the car was brought there, on several occasions over the next 2 weeks, the adjuster/appraiser attempted to get access to the car to examine and write up what it needs. The body shop said no “Lift” operator was around, citing vacations. Really? You are a licensed body shop and have no lift operators on site ?? The initial appraisal came in at over 13,179.48. I thought great. It at o

I wish I could say I had the same experience as everyone else in the reviews, but my story is vastly different with Westford Collision. Let me start off by saying that no… I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and “will be fixed right”… so I did. They told me it would take 3-4 weeks to repair the damage (“3 weeks usually but may be 4”) which I found surprising because it was so minor… but I wanted it fixed right so

Did a good job but revved my stone cold motor.. Not very appreciated but the work and turnaround time was good. Edit: I had some detailing done while one of the guys next door was away for the week so WC took care of me. The staff was friendly on both sides. I have dash cam footage. It’s not the end of the world just something to be wary of.

I was referred to Westford Collision by my boss. Though body work is never fun, Scott and his team make the process seamless and stress free. I am SO grateful to have found a trusted company that exceeds expectations EVERY time. I've used them for both personal vehicles and company vehicles for both insurance/ out of pocket jobs, and honestly, both ways are just as easy. They take care of the entire process and clearly lay out the steps you need to take (if any). On top of that, their work is beautiful. Each time we get a vehicle back, it looks like it did when it was purchased from the dealership, if not even better. I don't know how they do it, but man, their team is incredibly talented. This is the best crew around. If you care about getting the job done right, with top notch quality