WOW Car Wash Round Lake Beach

I’ve been an on and off customer for 25 years and like many who have left reviews, the cost are not worth the results. Not only is $5 for 3 minutes of wash time expensive, it’s not even enough time to get around your car twice. What’s more frustrating was after the three minutes, you have to feed the machine with cash or coins, whereas previously you’d swipe your card and the amount/cost of the wash would increase overtime until you were done. I’m sure this change was a result of chargebacks, but still. So yeah, $5 later, I got a layer of prewash (which came out like a spot free rinse) and half my car covered in high pressure soap before having to leave. Maybe it’s the industry and rising costs as the owner likes to put in their feedback, and if that’s the case then I couldn’t imagine se

I've been looking for a new-to-me monthly wash, and I think I've found it. This wash is much more affordable than other area washes, and touch free is what I need due to my accessories. I'll try it a couple more times before I commit, but the first one did a great job and left things shiny and lookin' good. I did NOT use the dryer this time around, as I keep my own towels in the vehicle, but I'll give it a dally next time.

Pros: Fantastic soap & pressure. Best I’ve seen in visiting over 20 self serve washes. Saved from a 1 star review. Cons: $5 for 3 minutes is absolutely diabolical. Especially when it takes 15-30 seconds for it to switch soaps/pressures. Ended up getting stuck buying 3 separate washes just to speed wash my car. $2 for the dryer is tough when it isn’t strong enough to blow. Cars ceramic coated and it still didn’t blow stuff off. You’re better off sending it and risking a ticket for a better dry job then the one at this establishment.

I will never go back to this location. After realizing this location would cost me $30 to wash my car using my credit card in the self wash. I went to speak with an employee about this and all he did was treat me like an idiot. Not the first encounter with him like this. He became so aggressive with me that I told him if he didn’t move back I would call the police. I became so agitated with the way he was treating me (I was alone with this man and I am a woman) that I ended up jumping in my vehicle and leaving with soap on my car. After spending with the regional manager I knew my side would not be believed. I could not believe a customer could be treated this way.

There’s constantly issues with the automated wash. Multiple instances of there not being ANY sort of soap/protectant during a wash. Drier and automated wash are down/closed for days at a time. The only thing I’ve got going on here is convenience, but $35 a month is a tall ask when I’m not getting what I’m paying for.