Zips Car Wash

Title: Beautiful Facility, Totally Unacceptable Service, and Physical Damage ​The car wash itself is new and visually appealing. I purchased an unlimited yearly membership today. My excitement quickly turned to deep disappointment during my first visit when attempting to receive my required R.F.I.D. tag. ​I approached two staff members for assistance. Neither offered a smile nor a welcoming greeting. The experience was made significantly worse by their conduct: ​One staff member smirked at me throughout the entire interaction. ​Both made comments about my passenger, who has special needs, asking loudly, "What is that noise? What is that?" when I was clearly sitting right there. ​The taller staff member then demanded my cell phone to view the app, saying, "Can I see your phone?" without

Used the car wash. You don't touch the steering wheel. It propels your vehicle through. It's not touchless and it folded in one mirror. I would suggest you fold your mirrors in prior to entering the wash. It got my car very clean.

Watch your credit card statements from this place. Paying twice a month I didnt catch that at first. When I did, I canceled right away. And they still kept taking money out. My truck was still dirty, it didnt wash that good at all so why pay over a hundred dollars a month for crap wash job. Only good thing was the dryers I liked that. Not the wash or scratches on my truck.

In the past this was a good value. Recently the wash is terrible. It doesn’t clean my truck very good at all. When I go through it doesn’t rinse thoroughly leaving soap on the paint and windows. Several vacuums don’t work, no towels to wipe the soap off of the finish. I bought a membership and when I went to use it the windshield tag didn’t scan. When I talked to the manager about it he told me to get a statement from the bank to prove I bought it. When I brought the statement to him he still didn’t believe me. He was a total jerk and should not be in a management position. I had to call corporate to get my membership straightened out, something that could have been handled locally at the Grand Rapids mn location. As it turns out I got screwed out of about one weeks worth of washes which

Good drive thru carwash with decent prices, especially for the membership where you can go through up to twice a day every day throughout the month! The vacuums should definitely have better attachments, though. It would also be nice if their available rags were better stocked so that they wouldn’t freeze/get hard during the colder months. Otherwise, this is probably the most economical choice for a carwash in Grand Rapids.