Advance Auto Parts

The representative was very pleasant and patient. Paul was very informative, patient and knowledgeable being that we were in a rush to get to our appointments. Some other places I’ve been to hire individuals who don’t have the knowledge or patience to deal with customer issues but I had a excellent experience here.

I bought a battery from another advanced auto and they refused to install it for me even tho it was eligible. I called the Milford store and explained to Elijah what was going on and asked if he could install it for me. He told me to bring it by. I was in and out in 10 minutes. My hope is that everyone gets to experience someone like Elijah when they visit a store. Top tier customer service.

I went in for a refund on a defective part from an online order and had the displeasure of dealing with Paul, supposedly the manager. I had the emails and case number from corporate, who had already approved the return. Paul refused to deal with it and would not even call corporate to check. Paul was rude and had some other dude standing behind him laughing. I left there and went to the West Haven store and had no issues. Very easy return. I guess Paul just doesnt know what he's doing. I will no longer be going to this Milford store.

I’ve been coming to this store for years and have always had a great experience. Paul is very helpful and knowledgeable!

I had an amazing experience at Advance Auto Parts in Milford, CT, thanks to Elijah! He was incredibly enthusiastic, which really made a difference in my visit. Not only was he super knowledgeable about the parts I needed, but he also took the time to explain everything in detail, making sure I understood the best options for my vehicle. Elijah went above and beyond to help me find what I was looking for, and his friendly attitude made the whole process smooth and enjoyable. I truly appreciate his dedication to excellent customer service, and I will definitely be returning for all my auto parts needs!