Audi Brookline Service Center

Impossible to schedule service appointments, they don’t return calls or follow up. Understaffed. I also own a BMW. Service there is outstanding. I may turn my Audi in for another BMW. If not, I’ll be going to Audi Burlington where they answer the phone. Very disappointing.

Installation of roof racks. Front desk service personnel were courteous and efficient. They arranged for an Uber and called me when the service was completed. They were not able to reproduce and diagnose why the primary key saved lights and driver settings were lost when the secondary key was used. I suspect this is because it's a redesigned car and is so new. However, I would trust them to find and fix anything mechanically wrong which is the most important thing.

Was able to get my car in same week for a routine service. My car was ready on Monday but couldn’t pick it up until Tuesday. I show up Tuesday and was told my car would be pulled around front in 3 minutes. i stand outside for like 15 waiting for my car and eventually go back in and they try again to find my car. After waiting outside for another 10 minutes, the guy comes back and says they found my car but it’s dirty and needs to be washed before i can have it back. The wash will take 10 minutes. They the bring my car out front, cover in water, not dried. I can finally leave after waiting for around 30 minutes, however, my dashboard still says it needs an oil change and service. They say they must’ve just forgot to reset the light after changing the oil, but who knows. I have to wait for a

Luis is an amazing service advisor. He's always honest and never overcharges me. He goes out of his way to make sure I'm taken care of. I can't recommend him enough!

Luis was my service manager. He was very courteous and accommodating. George (Jorge?) the technician was thorough in explaining the problem and the fix as he took a test drive with me prior to releasing the vehicle.