Audi Exchange Service

I am writing this to share my honest opinion with my recent experience at The Audi Exchange Service. I dropped my car off at 8AM, the diagnostics were finished at 10:15AM but did not receive a call or update on my service until 7PM that night (over 9 hours later). They could not find anything with 2/3 of the problems I had brought the car in for even though I had videos to prove what was wrong with the car. Throughout the entire time that my car was in the shop, I always had to prompt and call for updates. They have one of the the highest labor rates in the city of Chicago, at $329/hour. All others are $305 or less. Be aware, most of the extended warranty companies will not pay the full rate, and you are required to cover the difference to their incredibly high price on top of your deduc

⭐️⭐️⭐️⭐️⭐️ The best Audi dealership in the Chicago area — hands down! I want to express my deepest gratitude to Service Director Ken Lewis and Service Consultant Robert Ritz for their outstanding professionalism and support. I brought in my Audi A5 with an issue related to the MMI system that technically fell outside the scope of the CPO warranty. However, after carefully reviewing the situation and listening to my concerns, Ken made a customer-focused decision to cover the repair at no cost. This level of integrity and dedication to customer satisfaction is truly rare. Not only was the issue fully resolved, but I was also provided with a complimentary loaner vehicle during the service — making the entire process smooth and stress-free. This is without a doubt the best Audi dealership

Window was stuck open and they got me in on New Year’s Eve, repaired in a couple hours, free car wash, and out the door. Nice waiting area too!

I went in for an oil change, was told I needed new tires. They sold me 2 year old tires, and didn’t even notice the battery, which died 24 hours later. The old tires had dry rot. They totally screwed me! This service was done when car was in my mother’s name. The tires were not used, they were 2 year old new stock. So they were bad quick, and they were not even the best tires for the car. I will delete this post, but only after one more month of views. You disappoint me as a local business!

I love this shop and mostly love that they care enough to not just take your money. All of the work I needed was well over $10k which I was begrudgingly going to pay but my service rep personally called me with recs of what would be the best value vs. what wasn’t worth the $$ and help me choose must haves at best value. Great communication and excellent service overall.