Auto Value Big Rapids

Would give them 0 stars. Husband needed a new alternator for our van. Came here and got an alternator and found out it was a rebuilt. Took it up to O'Reilly's Auto parts to have it tested and it failed three times. Brought the alternator back in exchanged it for a new one so we thought. Took that one up to O'Reilly's to get it tested and it failed. The rebuilts say that it passed but O'Reilly's Auto parts machine says it fails. Going to get our new alternator from O'Reilly's since their alternators are not rebuilt. Also ask for my money back and the two cashiers in there are arguing over how to put my money back onto my card since they don't know how to.

Great service! I didn't know all the details of my Honda but the 'senior-guy' got right through the system for the parts. Then, I mentioned I'd also probably be needing a c-clamp (brake job) - he paused and checked to let me know I have a screw in piston on the caliper, so c-clamp, no bueno. Got a small tool for it ! I would have had a pretty rough day otherwise. Thank you so much!!

Very helpful and on point staff, they go above and beyond to help you get the right parts. Would definitely recommend this store over the other big franchise stores here in town.

Great group of people who take their time to help you with much needed parts even if they don't have what you need they do their best to find who does and give the price range.

great parts store, always friendly service. and great staff that go out of their way to help customers