AutoZone Auto Parts

I ordered online using VIN# and was assured that it was the correct item. When I arrived at the store, an associate attempted to install them but could not. I saw the manager (#1) enter the store and I asked him to help. He attempted to install the same part and after a few attempts said they were not the right part. He got another part and attempted to install them but he could not. While trying to put an incorrect part on, he broke a Volvo Factory retaining device that holds the windshield washer hose in place. So, then he looked up another part # and said it would not need the retaining clip because they were integrated in the 3rd set of wipers. These were ordered at a cost of $121 including shipping! They were supposed to be delivered the following day. After 4-5 days I was told by

No one wants to help. I asked for help putting antifreeze in as customer because I’m unsure where to put it. Employee said they are not allowed to do that. What happened to the helpfulness that auto zone used to provide? Highly don’t recommend. You get better help at a junkyard than these folks

my car was dead this morning so I had to call roadside assistance to come jumpstart the car so I could take it to AutoZone because I had a three year warranty on the battery. Three staff members were standing around leaning on the conters talking, told me there was nothing they could do for me bec They can’t change the battery, that I would have to take it out, Bring it back up there, Get a new one take it home and replace it myself. No one was available to help me do this so I was stuck, but I went back and talk to the manager (Adrian K) and he helped me come up with a solution. He gave me the tools and showed me how to remove the battery in the parking lot which at that point, they were legally allowed to replace the battery with the new one from the warranty. So the manager deserves fi

Matthew who helped us was amazing in diagnosing the fact that I did have a bad battery and he also took out the old one and put in the new one for me. He was very amazing. He's also an Army veteran and that made it even better.

So I went in for a headlight bulb and the gentleman name Adriane switch it out replaced it and suggested that I get bulb grease for future easy installment . Very nice and sweet and kind of. I was really tired from work and he was awesome to me . .