Avis Car Rental

Arrived here after a cruise and the whole operation was chaotic from the outset. Avis had only sent one small van to collect a large number of passengers from the terminal, which led to extremely long queues. We eventually had to pay for an Uber because we couldn’t wait any longer for the shuttle. When we finally reached the Cape Canaveral location, I collected a Mustang during my honeymoon that was filthy inside and out. The interior had visible damage, including torn seats and loose trim. Once on the road, the vehicle had a severe vibration that only became apparent at around 40 mph, meaning I only discovered the issue once on the freeway. It was unsafe to operate, and I returned it immediately. The replacement process was equally disappointing. Despite several suitable vehicles being

Avoid this location at all costs. Very rude and rhey try and get you to book under their rates. While waiting in line for the shuttle after a cruise I checked my reservation to see what car was assigned. I could not find any upcoming reservations and was confused. I am avis preferred and use avis for work very often. I then checked my current reservation and found it was checked in over an hour and a half before I even got there. This was odd so I called avis. The agent I spine with said they have not seen this and the reservation should not have been checked in. I wanted to see if an upgrade was available and would pay for one if needed as we picked up another passenger to take back with us to Disney. When I got to the rental location I met a very rude front desk person. His name is Justi

These guys are great. We are AVIS preferred which makes pick up almost effortless. Key was on the board ready to roll. Car was stagger and we were out in under 10 minutes. Big deal considering 3 ships were disembarking. KAT is the best! She helped me get a reservation even though things weren’t very promising. Will definitely use them again but mostly because of KAT she is ⭐️⭐️⭐️⭐️⭐️

Kudos to the shuttle staff doing an amazing job. Picked up the car very quickly through Avis preferred. Although I paid more than my reservation rate but didn’t want to waste my time arguing about it as I have an autistic kid that would get frustrated with the wait.

Extraordinary service... top notch! We used them twice in a week - once returning our rental from MCO and then to get a rental after our cruise. They run a seamless operation and there was hardly a wait for anything. From the people behind the counter, to help getting bags in and out of the shuttle and the shuttle drivers themselves. Everyone was very pleasant and super efficient. Shout out to Bob who had our vehicle brought around to where our luggage was. So pleased... would definitely rent there again.