Bickford of St Charles

Bickford as a company has a great reputation and this location is no exception! I love working with the team here. They are down to earth, approachable, and very supportive of families. If you're looking for assisted living and or memory care in the area, this is a wonderful community to consider!

⭐⭐⭐⭐⭐ I cannot express enough gratitude for the exceptional care and support we've received at Bickford of St. Charles. From the moment we walked in, the warm and welcoming atmosphere put us at ease during a challenging time. The staff is truly amazing! Each team member shows genuine compassion and dedication, making it clear that they are committed to creating a nurturing environment for all residents. The personalized care my loved one has received has significantly improved their quality of life, and it brings us great comfort to know they are in such capable hands. The sense of community here is remarkable. Residents engage in various activities that foster friendships and a true sense of belonging. It’s heartwarming to see my loved one thrive in such a supportive environment. I al

I recently toured the community and found the environment to be quite nice. However, I did notice that the overall demeanor of the staff seemed noticeably low in morale compared to the other two communities I visited for my mother. Additionally, I had concerns regarding the Executive Director, Gina. During our conversation, her responses lacked clarity and seemed to reflect limited experience in operational leadership. Compared to the other communities, this left me questioning the strength of the leadership team and the level of support available to families and staff. While I don t mean to be harsh, I believe honest feedback is important when evaluating care options for a loved one when asked to leave a review. I hope this company can provide additional training to the Executive Director

The place is beautiful, looks like a hotel and lots of activities planned. But there is nothing “assisted” about Bickford. My mom was there to recover from a broken hip because my dad was unable to help her at home. We asked them multiple times to make sure she got walked, asked them to elevate her feet and put on leg massagers to help get rid of edema, asked them to install the toilet seat lift we purchased, none of it was done. The worst was she also has cancer and the tumor was pressing on her bladder. They put her in diapers, which is fine, but then an open wound was created due to sitting in dirty and wet diapers. When we asked them to make sure she is clean and dry, there were numerous times we visited and she needed to be changed. (One of us visited daily) Honestly, all they do is w

The Bickford is the place to select only if you do not want your loved one to thrive. This comes after two years of frustration watching our loved one become depressed in their care. In our opinion, the problems reside at both the corporate and local management level. There are several nurses on staff that are wonderful and caring. Unfortunately, it's not enough to help your loved one thrive. First, this place cannot keep aids and because of that, it affects not just the level of care, but also the safety and happiness of the residents. Our loved one often didn't receive scheduled showers, which is both a hygiene and mental wellness issue. Once our loved one got stuck in a hall bath for over an hour. This is despite pressing that watch they make all the residents pay for and wear. Second,