Black Rock Truck Group - Branford

I picked up my son here, because his 18 wheeler broke down. They have a lovely clean bathroom.

Very kind and patient. Erick was very helpful and made my whole situation seamless. He answer all my questions without judgment or sarcasm even if my questions should have been common sense. He cleared up all my confusion politely and professionally. I didn't work directly with Vinny but he was very welcoming and attentive. Joe was nice as well. Very nice and fair people from my experience. Erick went above and beyond even helping me carry my heavy part back and forth to my truck and unstraping it. Thank you again Erick, you're appreciated! Great job guys! Great place. I usually get worried about truck shops taking advantage or ripping me off. THIS PLACE IS A PLACE I CAN GO WITH COMFORT. 100% RECOMMEND

They cheated on me. They charged me ludicrously. They charged me about $250 for changing the fuse of the alarm code my company set. But it doesn't work normally and the dash before starting the engine makes a strange sound. Worst service. I've been to several dealers, but this is the worst. When you leave your truck here, you'll have to be prepared to get scammed.

Excellent customer service excellent mechanics repairs get done on a timely fashion. I recommend them to all truck drivers.

I don’t normally do reviews like this, but feel this one is necessary. I purchased a 2022 Cascadia new, as in the past I never had an issue with their trucks or service. Around 15K miles i started having a front end clunking. I brought this truck to Black Rock Truck Group in Branford CT multiple times for this issue as I live nearby. Every time charged a diagnostic fee and told there was no issues found. 10/23 I brought the truck in with the clunking issue and to have an alignment done. I was told there were no issues, charged $300 for an alignment, and $209 for diagnostic. I went back again 3/24 for the clunking problem and more uneven tire wear on the drives. They claimed the front springs needed to be replaced due to hollowed out bushings. They replaced them under warranty, which I am