Brakes Plus

Do yourself a favor and don’t ever come here! The customer service sucks. I feel inclined to make this review because I am very upset about how my situation was handled. In April of 2025 I took my car here to get serviced I waited all day for them to give me a call that my car was finished and 5 minutes before they close I got a call saying they have been trying to get a hold of me so I could pick up my car… I never received a call, but okay you would think if they were trying so hard to reach me that they would leave voicemails(should have known something was off) When I came to pick up my car everyone had left for the day besides the one guy who waited for me. I paid $1500 for everything that needed to be done as I was pulling out of the parking lot I noticed that there was a crack on th

Brakes Plus (Monument), exceeded our expectations again! They addressed our needs quickly and accurately, and the pricing was very fair. Manager Kevin, Service Advisor Conner and the rest of the team truly go above and beyond, their professionalism and dedication to customer satisfaction really stood out again. If you ever run into any issues with this Brakes plus, don’t hesitate to contact their service team right away. They’re committed to making things right. Highly recommend this location for honest, efficient, and friendly service. We had a full brake and rotor replacement/service.

First time taking my car to brakes plus. I went in for an oil change only. After picking it up, many issues started rising from the second I left their parking lot. That night I had to get to Lafayette for an urgent family matter. The following day (Friday 2/20) my car was completely dead. I made all the phone calls I was supposed to make and Nolan from monument brakes plus told me he was sending a tow truck to where I was staying and communicated with the nearest brakes plus location in Lafayette (which was in superior, four miles from me) the situation at hand. Nolan stated the tow was covered and any work the Superior store or any parts replaced is covered by them too. Long story short, they did not cover the tow truck nor any parts that needed replacement. This review is not towards t

I had a very positive experience with the service advisor, Nolan Sherman and also with the manager, Kevin. I had brake and rotor replacement performed, and I’ve been pleased with the results. The personnel at this Monument location were responsive and kept me well informed.

Great customer service. I feel the team at Brakes Plus provided an honest assessment of my vehicle, and completed the work quickly and at a fair price. I’ll definitely continue to use them as a trusted company.