Budget Car Rental

Groton AirPort budget rental has been a problem my last two rentals. In September, I had reserved a car weeks in advance. Multiple emails confirming same from budget. When i went to pick up, there were no cars available. “ Oh, the manager was supposed to call you yesterday…” Last week, the class I’d car I reserved was not available. The only option was a minivan that got 16 mpg. That rental ended up cudtiing $100 more in gas total. Also got charged for gas fill up even tho I returned full. Zero customer service skills. I recommend you use another Groton location. Hertz us around the corner.

If I could give this place 0 stars, I absolutely would. Our rental car suddenly lit up like a Christmas tree — every single warning light came on — and Budget told us to take it to the closest location. So we did. We came here expecting help, or at the very least, a solution. Instead, we were met with, “We can’t exchange the car and there’s nothing we can do.” …Excuse me? The entire dashboard is having a meltdown and that’s the response? Zero effort, zero problem-solving, zero customer service. If you’re looking for a rental place that will actually help you when something goes wrong, do yourself a favor and go literally anywhere else.

Awful service. I tried to modify the payment at the airport location and needed to cancel my current reservation in order to do so. Once I did the gentleman said there were no more cars available. I was literally looking at that car in the parking lot. I was told to call corporate because it was not an issue the store location could handle. Corporate told me that it was the stores responsibility. The man at the counter reassured me that he knew what he was doing because he use to work at corporate and was now the owner of the store I was at. Eventually I was able to get the vehicle and left in a hurry. When I returned the vehicle I noticed that the previous "store owner" had changed the return location to Ohio instead of VA and had not given me a military discount. I called the airpor

The car and the pick-up were fine, but I tried to return the car shortly before 5 pm on Sunday -- the contract time -- and there was no one there to accept the return. On the advice of a (very nice) airport worker, who was about to lock the doors for the evening, I left the keys on the desk along with contact information. They I called Budget. The clearly clueless Budget "service" agent with whom I spoke kept insisting that I needed to return the car in the morning, ignoring that I had told her that: (1) the attendant clearly left early and (2) I'd left the keys on their desk in a now-locked airport. Really?

Observations of a customer while waiting 2 ¾ hours in line at the Budget rental counter: We flew into Charleston international airport for an extended family weekend. Our flight was on-time and landed at 4:10pm. I went immediately to the rental counter while the fam went to get the luggage. I got to the Budget/Avis counter at 4:15ish. The line was long but there were 3 customer service reps processing everyone. After about an hour waiting and only moving up a few feet, a 35ish year old male came from the back room to let us know the line was our fault. He informed us, the customers waiting, that the long wait was due to more than 1 person per party being in the line and we have not completed the pre-registration. A few people in the front of the line informed him that the pre-registration