Byrider Wood River

Don’t even waste your time here..terrible company and terrible communication. They sold me a GMC Terrain and when it needs actual maintenance they refused to take action & fix the car I was even threatened with my wages being garnished because I don’t feel comfortable paying for a car that I currently can’t drive and I’ve explained this multiple times. They don’t care. I’ve been without a car for 2 weeks almost 3. They won’t even tow it to give me an estimate to fix it. I could’ve worded myself better but it’s frustrating when you’re trying to do the right thing and the company doesn’t care. This is just part of my interaction with Travis. I don’t know what he’s got going on in his personal life but he needs to learn how to be a better human.

Terrible customer service. I’ve gone two weeks without a car now because my engine went out only 8 months after buying a car from them. They don’t care enough to fix it for me even though I’m under warranty. They don’t answer their phone. If I had the choice to go back in time I wouldn’t have gotten my car from them.

UPDATE 8/26/2025: I was supposed to get my car back today, and instead I've had all my phone calls ignored and didn't get any word if the car is repaired and ready to go. I'd give this place negative stars at this point. Will update when I hear something which will probably be another week or so. UPDATE 8/28/25: Travis from the finance company has been a very professional upfront man. I respect his communication and his attempts to get things moving. He's moved my car payment so I don't have to make those until the car is back to me. He is easy to talk to and polite as can be. Thank you Travis! Worst car dealer I've ever dealt with. I financed a 2011 chevy cruze from this place and the engine blew up in under 60 days. They told me they'd fix it within 2 weeks and it's been 5 weeks curren

If it was acceptable to give them no stars I would. The buying process of the car wasn’t bad but boy do they not check their vehicles before they sell them. Bought a 2017 equinox from them, about a month after I bought it, the car started to make a knocking noise, take it in, it’s bone dry, not a drop of oil in the car but was full when I bought it. Now this has been an on going issue. The car burns through oil, the interior wasn’t even detailed, the buttons for the heated seats both broke off days after buying the car, it’s just a mess. On top of that, Travis, he has some of the worst customer service skills I’ve ever experienced. He is rude, condescending, and comes off extremely entitled to your time. This year has been rough for my family and I, between me being placed on early materni

Friendly through the entire process and sold a great car. I financed the car in August 2022. CNAC is great, if you keep communication open between you and CNAC. I highly recommend Byrider Wood River.