Caliber Collision

The Office Administrator, Mercedes, was friendly and easy to work with. The Customer Service Consultant, Aubry was excellent at providing an accurate estimate, kept me informed on the progress and was great to work with. The work was done on time and high quality. I recommend Caliber as did a great job for me.

Wonderful service, quick to answer questions and very personable. Beautiful workmanship, feel they went out of the way to really please me. Will highly recommend them to anyone needing work. Prices incredibly great. I had a bid for same body work in Roseburg for 9,000, caliber quoted me $3000. Wow how tremendous is this. Michael service tech, and McKenzie made me so welcomed. If I personally ever need body work again, I will not hesitate driving from Sutherlin Or to Eugene, to have Caliber do my repairs. Thank you Caliber for going above and way way beyond my expectation.

A completely professional team who kept me updated throughout the repairs and returned my Buick looking like new.

I canceled my appointment with Caliber Collision after I noticed the estimate they gave me in person was different than what they submitted to my insurance. Long story short, Mercedes is rude. She argued with me over the phone with my insurance, claiming that nothing changed when they submitted my estimate. I had to take time out of my day to go down there to meet with the Regional Director because Mercedes refused to meet with me after our phone call. He was able to find the issue and where things got changed on my estimate. It just find it ridiculous that I was told I was giving “attitude” on the phone. The situation was frustrating so of course I’m Im going to sound a certain way on the phone. To me though, I dodged a bullet not working with them. If that’s how you treat your customers,

My girl Betty went to Calliber July 14th after some dingus decided to hit her while parked, no braking, at 30ish mph. Stood up to the impact pretty well! July 16th got an update on my vehicle, lots of regular updates all greatly appreciated. August 4th we found out the corner frame part that needed replaced was on backorder until September 1st which SUCKED but was not callibers fault. I was still getting very helpful regular updates, unfortunately all they could say was 'the part is still on backorder' over and over again. Again not callibers fault, i requested the updates stop until something changes. Calliber made extra effort when my family was able to source the last 2 frame parts in the country, but unfortunately they were snatched up before they could get them. I get it, again suck