Caliber Collision

Brought my company vehicle in for repairs caused by being rear ended. My vehicle damages were obviously in the rear area of the truck but nothing major. Repairs took almost 3 WEEKS!! Communication from the Body shop were minimal! When the vehicle was finally “ready” I found damage that was not there when I brought my vehicle in. I pointed it out to Peter, however he blew me off while being quite rude and instructed me to contact my insurance. I have reached out to my insurance and they are quite confused as to why the body shop didn’t own up to their damage and fix the handle. Best believe, any future vehicle body repairs will be handled elsewhere.

(Updated review below) Found a broken upper tail light and scratched trunk door upon vehicle pick-up; was not damaged when dropped off. Vehicle was inducted for front bumper/headlight damage. Pre-inspections were completed. I was notified that vehicle was ready for pick-up at the end-of-shift, which is normally fine, but did not leave time to resolve issue. The manager denied fault without consulting mechanics and maintenance workers that worked on the vehicle. Just simply stated that it was not their fault. I had no choice, but to take my vehicle since all the workers were headed home and manager was unwilling to resolve issue. Working with my military insurance now to see if anything can be done. If insurance is a dead end, I do not know what to do except to just repair it myself.... UP

Gilroy Caliber Collision was an excellent place to take your vehicle for repairs when you need a qualified auto repair facility. Service was number 1 and they inform you thruput the whole repair process.

I dropped my car off here and first impression staff was very patient and nice people, explained everything to me so i would understand the process from start to finish. I was constantly kept on the loop of how my vehicle was doing while in repairs. It was ready in an efficient and timely matter. overall very satisfied with the results of my vehicle almost looks like i never got into an accident!

Everyone was friendly and walked us through the process. Updates were helpful and car was fixed in a timely manner. Thanks to the team for a great experience in this unexpected situation. God bless!