Caliber Collision

Took car in for repair after a minor rear end collision. They unhooked battery cables while car was being repaired. When hooked back up, they could not get car to reset. Told me and insurance co it was because the car had an after market radio which it does NOT (later confirmed by Honda) and therefore, they cannot reset it. Ended up picking car up and taking to Honda. Issue had nothing at all to do with radio. I will say Lynn, the manager was very nice and apologetic. However, It does not correct the fact the car sat there for days while they were trying to figure it out and then gave us an off the wall radio diagnosis!!!! I will never take any of my vehicles here for repair again!!! Update: Owner has reached out and is working with us to resolve the issue and rectify the situation. Tha

I was hesitant to use the Shelbyville location after seeing some reviews. After further research, I realized the reviews were for another location. Communication was impressive. They answered every question and I called a couple of times. Everyone I spoke to was patient and thoroughly answered all my questions. The repair looks great.

Caliber provided professional service for my vehicle repair following a car accident. They kept me informed and we able to finish the job faster than anticipated.

Sadly I needed repair to my car twice this month. One was due to an attempted tbeft of my car, then an accident a week after I got my car back. The service I recieved from the time I dropped my car off, to the communication during the repair period, to pick my car up was top notch. Even though my work was covered by insurance I will not hesitate to bring my car here for repair work. My husband was a car guy and I miss having him to take car of my cars, but I found a competent and honest shop. That is not easy these days.

I thought they did a great job on my car. Looked as good as new and even washed and cleaned the inside. Very nice folks and I would recommend this shop to anyone needing to get their car repaired.