Carvana Syracuse

Our first time buying a vehicle from Carvana. While the process was super quick and easy and that would have gotten them 5 stars. However when we got our vehicle delivered there was only one key ( which we knew about ahead of time) but the one key we got was falling apart. Initially they said they would send a check but when I called back to check the status they said I had to go through their warranty company. The warranty company denied the claim stating it was cosmetic and they wouldn't cover the cost. Not happy.

Advocate was supposed to contact me day before with any issues. As an out of town worker, my date has now been rescheduled for a day I lose 1 200 in pay because advocate didnt make sure the pickiness of DMV (adding my middle initial which was optional for Progressive) was taken care of day before like contract said it would be. Instead they gave 1.5 minutes by email (not phone) to quickly insert a P to my insurance, download, and upload the new paper to dashboard which took 6 minutes total and was denied FULL delivery day. Advocating for whom? Sounds like people didnt wanna travel all the way here, and so I pay 1290 for delivery and lose 1200 in pay. But my behavior is unwarranted.

Jeremy arrived at our house right on time to pick up our truck we sold to Carvana. The entire process was so easy! He needed to take a couple photos and handed me the sale details and a check. He was very courteous and friendly as we talked. This was a hard decision for me to sell the truck my husband loved until his passing 6 months ago but I almost felt as though I was selling it to a friend as Jeremy and I chatted. That gave me real peace of mind.

I just bought a 2018 Buick from them with 80,000 on it. Had it six days noticed a chugging. Well my head gasket is about to blow. If that’s not bad enough it’s leaking coolant into my pistons. So now my engine is trash. They put the cheapest coils and spark plugs IN A BUICK. You can tell they saw the head gasket problem and tried to cover it up. Will the replace the whole engine? I’ll post a review with an update.

PLEASE think twice before buying a car from Carvana. My son was finally able to buy what he thought was a reliable car from Carvana and 2 months later, it can't be driven. Carvana will allow him to trade in the car he purchased for $16K but will only give him $2K for it and they won't fix it. Please stay away!!