Crash Champions Collision Repair Libertyville

Unfortunately, I’m very disappointed with the service. I had my front bumper repaired here, and it was mounted incorrectly from underneath (see photos). On top of that, after they cleaned the car, it was sprayed with some chemical that left noticeable stains on the surface. I expected professional and careful work, but instead received careless treatment. Now I have to spend additional time and money to fix these mistakes. I cannot recommend this shop, as the quality of their work is far below expectations.

Update - 02/23/2026: Following my initial review, the Site Manager, Jesse, contacted me to resolve our concerns. He didn't just offer excuses; he offered solutions. Quality: He took the car back and fixed the issues to a high standard. Service: He was professional and transparent throughout the recovery process. Fairness: He provided a gift card to cover the extra costs we had previously been charged. It’s rare to see a manager work this hard to fix a mistake. Because of Jesse’s efforts, we’ve updated our rating and left the shop feeling satisfied with the final result 3 week ago : We had an incredibly disappointing experience at Crash Champions Libertyville. What started as a $1,168 estimate and a 5-day timeline spiraled into a final bill of $6,023 and took nearly two weeks. The "process

Enlightening, honest stopped in to get a quote on my car. They immediately informed me they could not work on it because they were not certified. I had received a quote from another company that was not certified either, but was willing to quote me even though they knew they did not have the certification. Something I had not heard before & wasn't aware of.

Went here about a year ago when my car got hit by someone. Only chose this shop because Allstate said I had to. They seemed promising at first because they assured me they would contact me regarding my vehicle's condition and reach out to other shops if they couldn't complete it by the date they said. Well, that was a lie. I know they were understaffed, but they didn't even reach out to me to say it would take a while. I was left unsure and upset. The mechanics completely ripped my seat covers (new at the time) instead of just taking them off. There were boot prints all over the seat covers and interior. Then, unknown to me, they declared my car a total loss. Neither them nor Allstate reached out and both blamed the other. I had to call to find out what was going on when I noticed the trac

I took my truck here after a 45 mph rear-end collision where I was hit while at a complete stop. The impact was severe enough to shift the bed upward, misalign the hood, and nearly tear off the rear bumper. The adjuster was extremely condescending, telling me it was "impossible" for a rear-end collision to affect the hood alignment. Despite me pointing out the visible cracks in the hinges, he refused to listen. My truck’s onboard cameras later confirmed that while he had me sit inside, he didn't even bother to open the hood or the tailgate to inspect the broken seams. He quoted the repair at a laughable $800. I took it to another shop for a second opinion, and they immediately identified that the truck needs a completely new bed and extensive hood repairs. If this is what "15 years of expe