Driver's Village

I’m hesitant to write a review, as it’s my first ever, but mostly because I don’t want the word to get out and then it becomes too hard to get an appointment. Jason Muggle, the VW service advisor, has continuously been tops in communication, getting me in, and sending me home with the job done right. But, this time he truly deserves to be acknowledged for going the extra distance!!! I had prevented an accident by braking extra hard, but by doing so my car frame became damaged (that’s another conversation). My car was towed to Burdick. Jason found a loaner (Burdick does need to invest in more of these to make it easier for their employees to help more clients) for which I am incredibly grateful. Jason worked with our insurance, who denied the claim, basing it was a problem with the ve

I recently had my car stolen and was in desperate need for a vehicle. I am new to the Syracuse area (2 months) and have a career working with and helping individuals struggling with substance abuse and mental health issues. I was worried I would not be able to get to work or travel to my other sites I oversee to help provide them that care. I was nervous calling because you never know who is truly willing to help you, I was thinking that this would be a place that didn't care. From the second I inquired; I have never been treated with such kindness than I have from this dealership. It started with Lauren their online sales customer service agent. She was such a kind and compassionate person who put me at ease the second we spoke. She was the best rep I have ever dealt with to begin this pr

I worked with Javon the sales representative, and Marcos is the manager and had a great experience. Easy from start to finish, highly recommend!

I bought a used car here 3 years ago that only had 53,000 miles. The water pump broke after 6 months, but they fixed it under warranty. Was initially happy with my purchase, however, after a headgasket exploded recently and we traded it in, we saw that it had been in 2 car accidents prior to us buying it which was never mentioned to us. I guess we didn't outright ask, but it feels really shady that they weren't forthcoming with that kind of information, especially since we would have had follow up questions about damages and if everything was properly replaced after, such as air bags and seat belts, since these things basically need to be replaced after serious enough accidents. I am glad nothing bad happened while I owned the car, however, I likely would have chosen a different car had I

I am not a person who leaves reviews often unless the service was above and beyond and I have to say the service ive received since I walked through the door Friday morning by Kayla Welch has been nothing short of absolutely amazing! As someone who works in retail and customer service so many People just go to work to do the job they were hired to do and just go through the motions, Kayla and manager Shakti both did everything in their power to give me the deal I needed and get me into the vehicle I wanted before our new baby comes later this month. I was absolutely blown away with the service and care provided! Ive been screwed over countless times on deals in the past with other dealerships this was such a breath of fresh air! Easy quick and just hands down an amazing experience im so ex