Enterprise Rent-A-Car

One of the worst customer service experiences I’ve ever had. The branch manager here should absolutely not be in a position that deals with customers. I asked a simple question about overcharges on my bill, and instead of acting like a professional, he immediately spoke down to me like I was stupid and then started raising his voice. Zero respect, zero customer service skills. When I asked for his name so I could report the situation, he refused and said, “Good luck reporting me, I am the boss.” That level of arrogance alone tells you exactly how things are run here. What made it even worse is that I actually saw him having a similar issue with another customer when I first picked up the rental. So this clearly isn’t a one-time bad moment — this is just how he treats people. Then as I w

There aren't enough words to say how amazing this location is. I've been here over 30 times this years and have NEVER had anything but absolutely perfect service. They are friendly, professional and extremely efficient. Errol is the manager here and he is a master at customer service. He goes above and beyond to make sure the customer is extremely satisfied. If you have any issue or questions, he's your guy! But no matter who you interact with here, you'll be getting top notch service. If you are unsure which location to go to, take my advice and choose this one. You will NOT be disappointed. I don't write a lot of reviews but this team deserves all the recognition for their hard work, dedication and exemplary service. Keep up the phenomenal work team!

I had to have my car repaired at Gabe's Collision. I was able to drop my car off and with Enterprise being co-located with Gabe's - pick up the rental without any difficulty. The check in and check out processes went very very smoothly

Had a rental for 22 days due to being rear ended. When it came down to turn my rental in I got charged an extra $250 dollars in some optional coverage that I NEVER agreed to. I never buy any additional coverage for rentals. called the office three times so far and called the manager Jake directly on his cell phone and left a message and not one return call. Called again and the guy said he would message the manager and still nothing. Been over a week. Frustrated to say the least. Watch out for charges that were not explained to you and you did not agree to. Now I got a $500 rental bill on top of what insurance covered over an accident that wasn’t my fault. Wouldn’t go back or recommend this location to anyone! Clearly some extremely poor communication

This is very unfortunate because the team accommodates me when I do purchase my rental, but this time I am very disappointed with my recent experience at Enterprise. I returned my rental on September 29, 2025, at 2:20 PM, and dropped the keys in the lockbox because I had to rush to work. However, the staff falsely recorded that I returned the car about three hours later and overcharged my credit card as a result. It’s frustrating that they would assume a return time instead of confirming with the customer. I’ve been trying to get this resolved for almost a month calling customer service and even contacting the branch directly, but no one has reached out to help or correct the invoice. This kind of service is unacceptable, and I expected better from a company like Enterprise.