Firestone Complete Auto Care

We were extremely impressed and noted how much this location has improved over few years. We quit coming years ago after manager Kurt retired.We previously had used the Clarksburg location until recently manager Chuck didn't have our appointment in the system... Twice.The Washington store is not as nice of a building, but the service and price adjustments were immaculate. They worked harder and quicker than I remember from years ago, and I was treated with respect and courtesy by Josh.Thank you. We will definitely return!

These guys are awesome. Whoever looks at your car here will give you an honest assessment of what you need to get your car right. Josh and AJ are patient and will explain everything to you. They even let me see how the other mechanics improperly did the work. I'll take the drive to this Firestone over other ones.

Very nice people, but very very high prices. They charged me $85 for just an emissions sticker and were trying to charge me $600 for a tie rod and fog lights. They also tried getting me to buy new tires when my tires had nothing to do with needing to pass the inspection. If you plan to go here, be prepared for everything they do to be marked b up by 60%.

I had a 9am appt for a tire rotation. They too my car in immediately and did the rotation. Then they just let it sit in the garage for another 30 minutes without bringing out my keys. I asked multiple times to bring my car out because I had to go and all I got was excuses about waiting for a tech. No more Firstone tires for me and for the rest of the life of these tires I would rather pay for a rotation elsewhere where it takes 10 minutes than sit around here for over an hour just to get a free rotation. To make matters worse the young blond hippie at the desk got smart with me. This place has always sucked. Nothings changed since I was in here years ago.

If you want your vehicle to perform worse than it did before getting work done, then this is the place to go. Dropped my truck off at 9am for an oil change, tire rotation, 4 wheel alignment, and radiator/coolant flush/fill. It is now 7:22 pm as I just got home from this location. They called me at 12:17 to inform me that I needed all new brake calipers, rotors, and pads as well as a new sway bar. I'm not sure why they did anything with my brake system when I didn't ask for any of that. Front pads were replaced in August and rotors were turned. This store claims all my rotors are warped from heat exchange, calipers are seizing, rear pads are almost non-existant, and front pads are uneven ware. Rear pads and rotors were replaced 3 years ago and when I had my bearings replaced in August the m