Fix Auto Fox Valley

In late October, my parked car was hit. The at-fault driver’s insurance strongly pushed me to use this shop, stating that it was within their insurance network and a certified Toyota repair facility. Based on that reassurance, I agreed, even though my initial preference was a different certified Toyota shop in Naperville. After getting my car back, I immediately noticed that the paint color did not match the rest of the vehicle. When I brought this concern to Ale, I was told that this was “the correct color” and was given a series of technical explanations that did not address the very visible mismatch. I am not an auto body expert, but I do know that the repaired area was noticeably different in color. I returned again, and while the paint was blended, the front of the car remains darker

My auto insurance company recommended Fix Auto Fox Valley in St Charles, and I couldn't have been happier with the work they did on the front bumper and fender of my Rogue. It's several years old, and it has a special paint so it required a 3 stage process. Each day I received a text informing me of the progress of the work being done, and it was completed on the day promised. The office manager couldn't have been nicer or more accommodating. I would highly recommend them for auto body work for any vehicle!

Steven was great to work with, my truck was completed early which is something I have never experienced before. Communication was amazing with daily texts letting me know the repair was on track with the anticipated finish date. Was able to pick it up 2 days early!

Brought my Audi here through my insurance to repair my front bumper. The staff were super friendly and Steven kept me updated the entire time. They replaced my bumper and my aftermarket grill that cracked because of the accident. Overall a great experience, my car looks better than ever.

Fix it auto is an exceptional experience. Dates and expectations met plus courtesy ride when I couldn't get one to pick up my car. All who worked with me were friendly and helpful. I would highly recommend. Outstanding work too!