Fred Anderson Toyota of Charleston Parts

I liked the fact that everyone was friendly, but being friendly and not fixing the issue at hand that I had pointed out to be addressed (and paid for it to be addressed) is what made this experience (the first time coming to Fred Anderson) really not great. There’s a thumping in my suspension and I told the service advisor that I would like to have a diagnosis to determine the issue. I also needed a rotation, balance and alignment, that was taken care of, but still was not the main issue. Appointment at 9:30am, was told it’d be ready at 12:30pm, didn’t receive my keys back until 1:30pm. Aside from the longer wait, even though I had an appointment scheduled, I understand things may take longer than previously thought when it comes to working on vehicles. Before leaving the advisor said “eve

Your service manager,STAN SPERANZA, provided me outstanding customer service with extreme expediency and patience! Your company is most fortunate to have him as part of your team! Thanks, Myra Mayer

We had a wonderful sales/service experience with Don Hersher the Sales Manager. He was very kind, polite and very patient with us. Thank you also for practicing a very safe and clean environment...

Both Toyota places were terrible. Came to the first one from an hour away to look at a car that they DIDNT have. Then tried the next Toyota dealership to see 4 cars I was interested in. Not only did they only have ONE of the four, but that one was BROKEN and unviewable. I drove over an hour to get there!!!! Even made appointments to see these cars and they didn't even try to resolve ANYTHING when I told them about it. Waste of time, only trying to sell new hondas.

Service was on time. Service manager able to correct a discrepancy. We chatted with our original sales agent.