Gabrielli Truck Sales & Service, Milford CT

Great team was there on a Saturday. Kate and Steve were a pleasure to do business with. Sincerely Ali.

Most people just leave negative reviews, but good reviews are just as important and helpful to others IMO. Most repair shops take advantage of truck companies. I did not experience that with these folks. I had what I thought was a regen problem. My driver was able to drive there and they immediately hooked up to the truck and determined it was another issue. I very highly recommend these folks for any service. The lady in service was also excellent. They are also located next to a Pilot, a restaurant and motel which makes it even better for any truck driver.

I could not get an answer for what is inspected with their 24 point "free" inspection. I suspect nothing!! A DOT annual inspection for our 16' diesel box truck is a checklist and this service department does not go beyond the checklist in spite of the 24 pt inspection, and happy to charge you $337.50. Your batteries could be falling off but if its not on the "checklist" I was told we don't do it. Do not get your trucks serviced here. Find a responsible service company that cares about the work they do and their customers.

Had our truck towed there back on May 4th of 2022 (only because of where it broke down). At the time was told that they were a week out which was understandable. Ended up taking 2-2 1/2 weeks before they could even start to diagnose it out in the parking lot while waiting for a spot to open up in the shop. Around 3 weeks they finally got it in and started tearing the truck apart and found there was a gear train failure. Gave them approval to complete the work (around $20K worth). Throughout the whole experience communication was terrible. Would call for an update and would not hear anything for 1-2 days. Then when we would finally get a call back or email they would tell us they needed more parts which were back ordered. We were able to source the back ordered parts from surrounding dealer

Great service, great staff!! Addressed a last minute development for me on my Transit RV just before departing on a vacation.Thank you for giving me much appreciated peace of mind. See you soon for service. You’re the best!