Hendrick Volvo Cars of Charleston - Service Department

Always a smooth experience bringing my Volvo in to Hendricks for service. My service advisor Ronnie Odegaard is always helpful, professional and knowledgeable. He makes the experience seamless and quick. For great service and a pleasant experience, see Ronnie and the service team at Hendrick Volvo of Charleston.

Great support from Hendrick Volvo in facilitating my CPO purchase today. Sean Rogers provided just the right balance of professionalism and personal touch—he thoroughly explained the specs, history, warranty, and benefits of the CPO program. He also responded swiftly to every call and text during my research and clearly knows the ins and outs of the XC90 B6. Even the hospitality of the reception team was first-rate. Thanks also to Keith for his thorough prep and smooth delivery process. Together, the team made the experience efficient, informative, and stress-free. Highly recommend!

My service experience at Volvo of Charleston is always top notch. Neil, my Service Advisor, greeted me when I drove in and was fully prepared for my service call. Via text video I was advised of the progress of the work while I waited in the upscale lounge. My car software upgrade was promptly completed and Neil checked me out with speed and efficiency. My freshly washed Volvo and I left, feeling great. The service advisors go out of their way to make each service call a pleasant experience.

I purchased my car from Hendrick Volvo 2 years ago, and I regularly bring it in for service. I love how organized and clean the service room is. I've had the privilege to work with Paige Whittle as my service contact and she has been awesome. I make sure that Paige is available whenever I bring my car in. She was willing to provide me a loaner, schedule me in quickly and give me good advice for future services.

I’m updating my review after owning my vehicle for 3 months. During the purchase process of my car, it was great; however, after a month of ownership, an issue unexpected arose. I notified the dealership of the issue as soon as it happened. It was battle to get them to even listen and Addison, my sale person, acted completely out of line and was disrespectful. He was not like this at all when I was buying the car, but afterwards, it was like I wasn’t a paid customer. The dealership partially took ownership of the issue but, ultimately went back on their word. I no longer trust anyone there and I suggest everyone to watch you back and make sure your car doesn’t have issues after ownership. I’m extremely disappointed with the service I received after I purchased my car. I expected better fro