Herman Cook Volkswagen Service & Parts Center

This is an excellence driven business that is obviously focused on customer experience. This is clearly noticeable from the moment of entry - seated discussion of service visit to super clean attractive and comfortable interior and friendly and sincere efficient staff. Could continue - I think this is about as excellent as it gets in dealership service!

Outstanding Service! I’ve been coming to this dealership for a few years, and I always feel well taken care of — especially thanks to Ricardo. He is consistently kind, helpful, and incredibly knowledgeable. No matter what question I have or issue I bring up, he takes the time to explain everything clearly and offers tips to help my vehicle run better in the long term. He’s honest, attentive, and a true expert in what he does. Ricardo is genuinely someone I trust, and it’s clear he cares about his customers. He’s a true asset to the service department. I also want to mention that the rest of the team is wonderful — Alan is always kind, and Eric the service manager is great as well. But Ricardo is the reason I continue to return — I know I’m in excellent hands every time I work with him. Hi

Purchasing the car went smoothly, and we enjoy many features of our car. Ricardo has been our service person for most of our visits and he is excellent. He is informative, helpful, efficient, and is a really nice guy.

Great service as always! Super efficient Technicians. Friendly and knowledgeable Service Manager. My only beef is they add 3% charge now when paying with credit card. A great business would just increase costs by 3% then have a note 3% OFF for cash payment or debit card.

Amazing experience, everyone was super polite. Thanks Ricardo Sanchez for going above and beyond with your service advising, made me feel welcome and comfortable. And thank you to the shuttle driver, made amazing conversation with me on the way to work. Car is working like a charm, thanks for not over abusing on prices for services.