Hertrich Toyota of Milford Service

DO NOT PURCHASE TOYOTA BATTERIES from them. Bought a Truestart battery from them 10/29/24. On Sunday morning 2/1/26, 3 months later the battery was completely dead. Took the battery in with my my original receipt/invoice. Was told I have to bring in the dead battery in the vehicle to be tested? No problem Hertrich toyota of Milford, I will longer recommend this dealership to my friends and family. I will be taking my business elsewhere. Bought a new battery from AdvanceAuto. Also, had the vehicle tested for electrical problems(negative). Hertrich TOYOTA of Milford sold me a bad battery!!!SHAME ON THIS DEALERSHIP SERVICE/PARTS DEPARTMENT!!!

I hardly ever write reviews on anyone unless it’s something really positive, but in this instance, people need to know. I just arrived to my servicing appointment 13 minutes late and they denied me my service and told me I had to reschedule. My appointment was at 3:30 as that is the latest appointment they have available and the closest thing that I can make work. I live 45 minutes away and I work 25 minutes away so I came straight from work and left as early as I possibly could. I pulled in at 3:43 and waited a couple minutes for someone to come out and greet me because they usually have in the past. I saw one guy out on a smoke break and did not see anyone at the usual front desks that are visible from outside. Around 3:46, I headed inside and the guy at the desk said he’d have to see i

I am extremely disappointed with the service department. I purchased my car brand new and have trusted Hertrich with its service for the past three years. I recently brought it in because the lane departure feature didn’t seem to be working. As it turns out, I had accidentally turned it off by pressing a button—an easy fix. Yet, the service department charged me $98.00. When I asked for an explanation, I was told it took them nearly an hour to discover something so basic. After buying two vehicles from this dealership and consistently using their service department, I expected better customer treatment. Charging a loyal customer nearly $100 for something so simple is unacceptable. I will not be returning to this dealership and will no longer trust them with servicing of my vehicles.

First time here for service, so look for a follow up review. Friendly staff. Clean setup. Upscale looking facility. My coverage info from NJ dealership was in their computer, however, we had to tell them to check for our extended service (not in the same computer system, tsk, tsk) which they found. Their online service appointment system is a bit dicey - I had to call to make the appt (no problems at that point). Expect to wait a week or 2 for routine service or to leave the car for a couple of days for immediate issues. Common for this area, but slow as compared to what we got in CT. Overall, a good experience so far.

I had them do warranty service on my truck related to the timing cover leak. After I got the truck back the MIL was illuminated with code P420. I looked at the sensor voltages and deduced that it had to be an exhaust leak before the bank 1 02 sensor, as I have a hard time believing that either an O2 sensor or catalytic convertor would fail at 35,000 miles. I scheduled another appointment to have then follow up where I told them that I thought it had an exhaust leak. I waited while they ran diagnostics and when they returned they said I'd have to bring it back and leave it there for a day. That I probably had a failed cat or ecu but they needed time to run tests. I went home and crawled under the truck and within 30 seconds found that they didn't properly reattach the exhaust pipe to the c