Hertz Car Rental - Dayton Vandalia - West National Road Hle

The car I picked. I didn't get they did a switch on me but claim that this car was better since I couldn't compare them 2 together I took his word on it. The car was nice and drove good. Even though they have a lot of rules and hustles the thing I didn't like the most was I took the car back a day early and they still changed me for a extra day because I didn't bring it back same time as I picked it up. So with the hustle fees and switch and keeping my money 💰 even after getting the car back early 3 stars it was a decent experience staff was cool 😎 and understanding. Next time I might choose a different company to compare the 2 but I would try them out again at a later date.

Went through their website to place a pickup for 8.30 this morning. Filled out all my information online including the fact that I am 19. Was willing to pay young driver fee and had full proof of insurance and was still denied pickup due to not being 20. Was never told beforehand and was even told that my young driver fee would be waived because of my Triple A status. Completely threw off our trip and am now delayed for our vacation and completely behind because they couldn’t live up to their agreement. Will never return to hertz. Enterprise has me picking up today as a 19yr old for $30 cheaper!

If I could give zero stars, I would. This company completely ruined our vacation. We reserved a specific vehicle well in advance — confirmed and paid — only to arrive and be told they didn’t have it. No apology. No explanation. Just shrugged shoulders and a “take it or leave it” attitude. What kind of business runs like this? The alternative they offered didn’t even fit our group, forcing us to scramble last-minute and spend extra money we hadn’t budgeted for. Their customer service was downright atrocious — rude, dismissive, and completely unhelpful. They made it very clear they didn’t care about our situation at all. This is more than an inconvenience — it was a major disruption that threw off our entire trip. Do yourself a favor and rent literally anywhere else. This company is a joke

They are not organized at all. They listed a car on the website that they don’t even have. They tried to charge us 300 miles more than it was supposed to be so just be careful.

I had to rent a car for my boss on very short notice. I went to Hertz in Vandalia and dealt with Spencer and his manager. They were both fantastic! They delivered the car to my boss once she signed all of the necessary paperwork, and Spencer even gave her a thorough walk-thru of the car before leaving. I was extremely impressed with the level of customer service and my boss loved the car!