Hertz Car Rental - Orchard Park - Southwestern Boulevard

Worst experience ever my wife is terrified to go back opens door to man answering phone yelling ends phone call continues to talk extremely fast an overly loud breathing so fast as he just finished a 5k race. Absolutely chewing his face off drugs likely a factor or I could be completely wrong I hate to judge but something wasn't right. An then there's the car it was pulled into dark area wife is running late for work as this is emergency cause are car is broken down. Car is a disaster mud everywhere an I mean everywhere ashes everywhere white powder everywhere what only can be described as drug residue an what looks to be bodily fluids everywhere contacted my dealership reported problem still waiting on A fix to this situation. Personally, we'll never use this place again. And I hope tha

Would give 0 stars if I could. Booked a car, got an email saying a car has been reserved for me, spent $30 on an uber just for them to say no car was available for me. Do not recommend using Hertz at all

Worst run car rental location of any car rental agency I have ever used. Twice, only two times and never again, I have showed up for my reservation and they have no available vehicles. First time opting to go to Enterprise next door. This time opting to coming back hours later. Truck was dirty with fire wood pieces throughout bed of the truck. Returned it on Wednesday, at the dealership across the street, as they have partnership and why I used them, called this office to confirm all was set. The rental place didnt pick it up from them for 2 days, until Friday. Very poorly run store

Warning - Likely to not have a vehicle for you at this location.... I was handed the keys and as I was about to enter the vehicle, the store manager (Tim) said the car was no longer available and I could not take it. I had to incur $33 charge to get a Lyft home and am now left with no vehicle, wasted time and an upcoming business trip. This is the second time this has occurred at this location. Be careful!

The two men that were working made it clearly known that they did not want to be there at all. The younger of the 2 waited on us. He was rude, wouldn't answer any questions we had about ezpass or the navigation screen which I asked about both and was told just to toss my ezpass into the rental and the navigation I was told to just use my phone. My mother is 68 years old and instead of letting her use the back stair case the guy told her to walk outside and down around the entire property to go through the door he'd perform we use instead of being courteous. Then the car. We were told we were getting a equinox and he brought a terrain that stunk of cigarettes and smoke so badly my mother had a massive headache every time we had to drive anywhere. There was zero parking and there is no leav