Hertz Car Rental - Rockwall - 990 West I-30

As someone who works a customer service based job, do not go here. If you don’t like dealing with the public please find a different job. The people are not understanding or kind. We wanted to go here because the prices seemed better than everyone else around, but we ended up going to enterprise and the people there were fantastic. I should have headed the 2.6 star rating, but I know how someone can give great service and people will still be disappointed/displeased but genuinely the people here seem like they’d rather be anywhere else. I get it it’s a job, but if you are working in customer service you should at least be kind. Maybe someone was having a bad day, but even on my worst days I find a way to be kind to customers that come in to where I work. We just had a death in the family a

I am a Hertz customer with Presidents Circle status. I made a reservation online back on 7/3/25 around 4pm. Hertz called me at 5:18pm that same afternoon, while I was on my way to pick up my rental, to tell me they had no cars for me. They said they would cancel my reservation and there would be no charge. On my next corporate credit card statement, I got charged a $67.99 free for a no show. When I noticed this charge in August, I called Hertz to explain the situation and was told it was a mistake and that I would be issued a refund. Made note of the confirmation number and have been checking my CC statement with no refund to date. Apparently the location said I no-showed for my reservation and went ahead and charged me for not showing up for a reservation that Hertz canceled via ph

While I had terrible service on the day of pick up, Austin was very professional and empathetic to my service concerns the day I returned the rental. He completely redeemed the experience. I would rent from this location again.

Never, and I mean never, rent a car from this location. Employees here are rude and lazy at best. They rent cars by misrepresenting fuel levels, they don’t fill up washer fluids before sending the vehicles out and the vehicles are never as clean as they should be. This location fired their manager and it is easy to see why. Now the inmates are running the asylum and doing a poor job while doing so. On both occasion renting here nobody was in the office. They put a sign on the door asking you to sign in and they will be back. Not a single employee stays there to help customers. I waited over forty five minutes the first time I rented here at pickup and another twenty minutes trying to return a car because the employees were “out”. Just pathetic in every regard. Save yourself the frus

Dirty car, sticky wheel, dirty cup holder, dust, hair in the red Kia I rented. When I asked for a solution they said I had the car too long already but it had only been about an hour since it took them an hour to even give me the car in the first place. There other solution was a hour long cleaning of the car, which would have inconvenienced me further.. There’s better rental car establishments. Enterprise down the street was better run and nicer Vehicles