Honest-1 Auto Care Charleston

Merely stating my experience, you may take it as you will. I went in for a routine oil change. I waited as my car was there. In the time that I was there probably (46 minutes) four separate customers had entered the building and ALL four of them had complained that their issue was not resolved. I saw no customer that was satisfied, other than one customer with a dog.

The customer service was exceptional! Erin is super kind, went above and beyond to assist me. I had tire issues,, from another vendor and she called that vendor to assist me. When I dropped my vehicle off for 4 Svcs, she suggested i hold off on 1 until the tires can be assessed, she saved me $$ and was patient and kind. After leaving, my check engine light appeared and when I returned, Skylar came right out, got in the vehicle and started assessing. These 2 are phenomenal!

I literally honestly can’t be more impressed with the entire experience. I was the first a basic oil change (great prices btw). Front desk check is was easy and pleasant the lady was very sweet. Dylan and Evan did a great job and was fast. They will be getting more business from my family.

I was there to make a warranty claim. I believed there was a problem with the evap purge valve. Mechanic Alex diagnosed my engine very quickly. He approved that the purge valve needs to be replaced. The receptionist was quick to contact my insurance and confirm if it covers this case. Within 30 minutes, they brought a new part and installed it. Very fast work. Due to my CarMax warranty, I didn't have to pay anything, but the price on the bill was reasonable for the USA. Also, that price includes their own warranty for parts and labor. I think my next 60000 miles service will be done here.

I brought my car in for an oil change and tire maintenance. They said my tires just needed air. I drove it home and the next morning one of my tires was flat. I called and they sent a technician to my home, took the tire off my car and brought it to the shop to fix. They returned and put my repaired tire back on. I was upset when it happened but the quick customer centric response was excellent and has made me a loyal customer. I will return and would recommend.