Kendall Ford of Eugene Service and Parts

The service at Kendall Ford's Service and Parts Department is OUTSTANDING. My 2021 Ford Escape recently needed a repair covered under warranty. Jordan Weber was my contact, and I couldn't have been happier with his incredible care for me and my car. He kept me informed every step of the way, he was always responsive to questions, and he is unfailingly professional, kind, attentive, patient, and knowledgeable. He never makes me feel as though I'm an interruption in his day. He treats me as if I were Ford's most important customer. How does that not set a person at ease when car issues arise? I'm so grateful every time for his assistance with my vehicle...whatever that is a simple oil change or need for a road test or complicated repair. All the people I have encountered at Kendall Ford for

Got my truck serviced and fuel filters changed. The service tech managed to get diesel fuel all over the side of my engine and left a screwdriver in the engine bay. Update: Kandall Ford reached out to me to apologize for the issues and worked to remedy the situation. I've adjusted my rating to 5 stars for the help received from Kevin Hyde and I would go back in the future if I'm ever back in the area. PS. They let me keep the screwdriver.

Car was in service for 1 week, took 3 days for the first cotact, via text. I responded, expecting immediate work, then was called 24 hours later to AGAIN confirm the work I wanted done, only to find out they still hadn't started anything. It took me calling 2 days later to suddenly find that more work needed done. When on the first day, they told me they could get it done that afternoon. No communication without having to pull teeth is not a place I want to ever go again

Took my car in due to some sort of maintenance light (orange wrench) and found out there was also a recall for some battery. It’s now been 3 weeks and I still don’t have my car.

Drove 1 1/2 hours for oil change appointment at 9:45. Finally took truck in at 11. Advisor came over with some lame excuse about technicians from warranty side taking space. Said truck should be ready by noon! She did offer me two free drive-through car washes! I could have washed it myself while I sat here waiting! I wonder how it would have been if I showed up an hour late!?